MWEB 2 and 4 Mbps Service Discrepancy

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BlackWasp

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Mar 28, 2006
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Location
Pretoria
Hey Guys,

Just wanted to run this by you to check.

I have a 1 Mbps Uncapped MWeb DSL line and rental for R339 pm. I started looking at upgrading to maybe 2 or 4 mbps uncapped, and contacted MWeb. Customer Care mailed me an upgrade form to 2 Mbps and quoted the price as R599.

I looked at the site where the 2 Mbps line and rental is quoted at R449. I mailed back and ask why the R150 discrepancy? He mentioned that the R599 package (couldn't find this on the website) ensures your line will not be throttled where as the R449 one your line could get throttled to their discretion.

I later also found this disclaimer on the site:
"MWEB reserves the right to throttle the ADSL service on the 2Mbps and 4Mbps line speed packages based on individual usage patterns and usage history."

This seems very strange to me.

1. Why did he not give you the options over the phone and explain the difference?
2. Why is the R599 package not mentioned on the site?
3. What is the exact requirement for being throttled (My usage is around 12 GB per month).
4. Most concerning, how would you now that your linespeed is being throttled anyway (except for checking on speedtest.net or the like)?

Is this standard practice across all ISP's?

Any comments please?

Regards
 
BlackWasp said:
Hey Guys,

Just wanted to run this by you to check.

I have a 1 Mbps Uncapped MWeb DSL line and rental for R339 pm. I started looking at upgrading to maybe 2 or 4 mbps uncapped, and contacted MWeb. Customer Care mailed me an upgrade form to 2 Mbps and quoted the price as R599.

I looked at the site where the 2 Mbps line and rental is quoted at R449. I mailed back and ask why the R150 discrepancy? He mentioned that the R599 package (couldn't find this on the website) ensures your line will not be throttled where as the R449 one your line could get throttled to their discretion.

I later also found this disclaimer on the site:
"MWEB reserves the right to throttle the ADSL service on the 2Mbps and 4Mbps line speed packages based on individual usage patterns and usage history."

This seems very strange to me.

1. Why did he not give you the options over the phone and explain the difference?
2. Why is the R599 package not mentioned on the site?
3. What is the exact requirement for being throttled (My usage is around 12 GB per month).
4. Most concerning, how would you now that your linespeed is being throttled anyway (except for checking on speedtest.net or the like)?

Is this standard practice across all ISP's?

Any comments please?

Regards
Click to expand...

Hi BlackWasp

we offer a standard 2Mb and 4Mb and premium 2Mb and 4mb products.

This is the link to our premium packages: http://www.mweb.co.za/productspricing/2/SmallBusiness/adsl/PremiumUncappedAdsl.aspx

Hers the one to our standard packages: http://www.mweb.co.za/productspricing/2/SmallBusiness/ADSL/UncappedADSL.aspx

Throttling occurs dependent on your usage over a 30 day rolling window.

If you usage is around 12Gb per month then you should be in no danger of being throttled.
 
If you're only using 12GB p.m., why do you want uncapped?

Just for example, AfriHost have a 2Mbps + 50GB package for R375 p.m. which is unshaped, and will save you some money. Or the 4/10Mbps + 50GB package is R450, which is no more expensive but very much faster. http://www.afrihost.com/site/product/capped_dsl_bundles

Shop around and you might even do better.
 
MWEB Guy said:
Hi BlackWasp

we offer a standard 2Mb and 4Mb and premium 2Mb and 4mb products.

This is the link to our premium packages: http://www.mweb.co.za/productspricing/2/SmallBusiness/adsl/PremiumUncappedAdsl.aspx

Hers the one to our standard packages: http://www.mweb.co.za/productspricing/2/SmallBusiness/ADSL/UncappedADSL.aspx

Throttling occurs dependent on your usage over a 30 day rolling window.

If you usage is around 12Gb per month then you should be in no danger of being throttled.
Click to expand...

Thanks a lot for clearing that up. So I can safely go with the R449 option then. Your quick response is much appreciated.
 
drs said:
If you're only using 12GB p.m., why do you want uncapped?

Just for example, AfriHost have a 2Mbps + 50GB package for R375 p.m. which is unshaped, and will save you some money. Or the 4/10Mbps + 50GB package is R450, which is no more expensive but very much faster. http://www.afrihost.com/site/product/capped_dsl_bundles



Shop around and you might even do better.
Click to expand...

Thanks drs, you make a good point.I haven't been looking elsewhere, as at the time the R199 for 1 Mbps deal from MWEB seemed quite decent.
 
IMO uncapped is for people who use more than 30GB p/m. Take drs advice and go capped to save some money
 
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