MWEB account problems

[Bearded_O_G]

Have any of you guys ever had problems updating information on your MWEB portal? Joined a little while back over the phone so it was a honest mistake by the consultant not entering the correct info. But I tried changing it a few times but it instructed me to call billing dep. A dude there helped me but struggled getting info updated. My name and surname is spelt incorrectly and email address is wrong so I didn't get any emails from them. He said I should wait an hour or two but after a few days it's still not updated on my end on the portal..am I wrong or crazy wanting my account info 100%? it bugs me..is it even possible getting an account recreated? I would even cancel current account to join with a new updated one. No problems with my internet so this is not a rant. Any advice?

 

[MWEBHelp]

Have any of you guys ever had problems updating information on your MWEB portal? Joined a little while back over the phone so it was a honest mistake by the consultant not entering the correct info. But I tried changing it a few times but it instructed me to call billing dep. A dude there helped me but struggled getting info updated. My name and surname is spelt incorrectly and email address is wrong so I didn't get any emails from them. He said I should wait an hour or two but after a few days it's still not updated on my end on the portal..am I wrong or crazy wanting my account info 100%? it bugs me..is it even possible getting an account recreated? I would even cancel current account to join with a new updated one. No problems with my internet so this is not a rant. Any advice?

Good MOrning WaRLoRd ZA, please provide me your MWEB account details via private messaging and I will ensure you are assisted.

 

[fragtion]

@MWEBHelp: Any cause report for why MWeb/Synaq's Mail servers and Webmail are going so slow today ? Started on Friday in fact. Proving to be a real headache at our company. Regards

 

[MWEBHelp]

@MWEBHelp: Any cause report for why MWeb/Synaq's Mail servers and Webmail are going so slow today ? Started on Friday in fact. Proving to be a real headache at our company. Regards

Hi fragtion, send me your MWEB details via inbox and I will have a look into this for you

 

[fragtion]

Hi MWEBHelp

The reported issue definitely wasn't specific to our mailboxes... In fact according to your network service status page (http://www.mweb.co.za/help/ServiceStatus/ServiceStatusHome.aspx) it was a general fault affecting incoming mail retrieval for all clients

My reason for querying was purely to try establish the cause and an ETA for restoration further specific investigation - so there is no need to investigate into our account further

Nevertheless, the problem seems to be resolved so it's okay for us to drop the query for now altogether

Thanks