Mweb are ripping me off!

Looney

Looney

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It seems that one has to create a thread for the public to see before any action gets done. I have tried resolving this issue with Mweb guy, and yet nothing has changed.

So now, I will bring this to an open thread for others to see.

I have a 4meg uncapped account through mweb and have always paid via debit order. Last month I had to change from debit order to pay via EFT (personal reasons). I called and asked them to switch me to EFT payments which they did.

Seeing as I was on debit order, and mweb was deducting R539 every month, my account has always been in good standing and have never owed anything to them.

After I had switched to EFT and everything was just fine and dandy, I received an invoice charging me R1078. How is this possible, as my account has always been paid via debit order. The invoice is only supposed to charge me R539 for that month. I paid the R539 in any case assuming that they would fix the billing issue (so as to keep my account in good order).

I spoke to mweb guy and he said he would ensure this is fixed. It has not. I have now just received an invoice charging me R1617. WTF! They didn't even deduct the R539 that I paid them! WHAT UTTER RUBBISH IS THIS!
 
They bill a month in advance - they took July's bill off my account in May - does that explain your situation?
 
Looney said:
It seems that one has to create a thread for the public to see before any action gets done. I have tried resolving this issue with Mweb guy, and yet nothing has changed.

So now, I will bring this to an open thread for others to see.

I have a 4meg uncapped account through mweb and have always paid via debit order. Last month I had to change from debit order to pay via EFT (personal reasons). I called and asked them to switch me to EFT payments which they did.

Seeing as I was on debit order, and mweb was deducting R539 every month, my account has always been in good standing and have never owed anything to them.

After I had switched to EFT and everything was just fine and dandy, I received an invoice charging me R1078. How is this possible, as my account has always been paid via debit order. The invoice is only supposed to charge me R539 for that month. I paid the R539 in any case assuming that they would fix the billing issue (so as to keep my account in good order).

I spoke to mweb guy and he said he would ensure this is fixed. It has not. I have now just received an invoice charging me R1617. WTF! They didn't even deduct the R539 that I paid them! WHAT UTTER RUBBISH IS THIS!
Click to expand...

Hi Looney, I have received your PM and have escalated this to our billing specialists to investigate and make contact with you.
 
hj2k_x said:
They bill a month in advance - they took July's bill off my account in May - does that explain your situation?
Click to expand...

Not when they claim I owe them R1617. I already paid the R539 from last month, this should have been deducted from the invoice, and had paid everything else in full. I owe them nothing except for R539 for this month. This is what the invoice should reflect, not R1617.
 
Looney said:
Not when they claim I owe them R1617. I already paid the R539 from last month, this should have been deducted from the invoice, and had paid everything else in full. I owe them nothing except for R539 for this month. This is what the invoice should reflect, not R1617.
Click to expand...

Cool - I hope you come right :)

If they don't match Afrihost's prices soon, they are going to have a LOT of people jumping ship soon.
 
hj2k_x said:
If they don't match Afrihost's prices soon, they are going to have a LOT of people jumping ship soon.
Click to expand...

Only those who love a draconian, thanks I'm good with mweb.
 
Looney said:
Not when they claim I owe them R1617. I already paid the R539 from last month, this should have been deducted from the invoice, and had paid everything else in full. I owe them nothing except for R539 for this month. This is what the invoice should reflect, not R1617.
Click to expand...

Looney said:
It seems that one has to create a thread for the public to see before any action gets done. I have tried resolving this issue with Mweb guy, and yet nothing has changed.

So now, I will bring this to an open thread for others to see.

I have a 4meg uncapped account through mweb and have always paid via debit order. Last month I had to change from debit order to pay via EFT (personal reasons). I called and asked them to switch me to EFT payments which they did.

Seeing as I was on debit order, and mweb was deducting R539 every month, my account has always been in good standing and have never owed anything to them.

After I had switched to EFT and everything was just fine and dandy, I received an invoice charging me R1078. How is this possible, as my account has always been paid via debit order. The invoice is only supposed to charge me R539 for that month. I paid the R539 in any case assuming that they would fix the billing issue (so as to keep my account in good order).

I spoke to mweb guy and he said he would ensure this is fixed. It has not. I have now just received an invoice charging me R1617. WTF! They didn't even deduct the R539 that I paid them! WHAT UTTER RUBBISH IS THIS!
Click to expand...

Good Morning Looney,are you happy with the feedback you've received from our accounts department?
 
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