kosmonooit
Active Member
I have a client who has just built a lovely new house, decided to stick with MWeb for fiber so she can keep her email account. Turns out she has still been billed for a dial up account from them that she has no recollection when it was last used. Been a customer since the last century.
Ordered the Fiber service after many a hoop and hurdle, Vumatel came about and installed the FTE and two week later the 'free' router is delivered today, unconfigured, sealed and with no user details sheet, nothing besides an idiots guide Whatevery script they had the auto setup failed so I tried to do a manual setup, which I could basically do in my sleep providing I can get pppoE login credentials.
However the barrier is getting these from MWeb, specifically their tech support. The WHOLE afternoon today was spent on the phone, mostly on hold and the same nonsense get dished out again and again - all we get is frigging PIN that you supposed to do what with? Just give us the info we need (and are paying for) and we promise we wont call you again, in fact the whole experience is just so totally negative I never want anything to do with MWeba again and will recommend this to others. Don't touch with a barge pole! Why should one have to fight a constantly loosing battle to get login credentials for their services which one is paying for? We did not get sorted out.
Perhaps the way of large organisations when they become complacent and start to loose contact with useful customer service. When the person you speak to can asses what you need and act accordingly instead they just seem to take the easiest way of getting rid of you, problem solved? they don't care.
Ordered the Fiber service after many a hoop and hurdle, Vumatel came about and installed the FTE and two week later the 'free' router is delivered today, unconfigured, sealed and with no user details sheet, nothing besides an idiots guide Whatevery script they had the auto setup failed so I tried to do a manual setup, which I could basically do in my sleep providing I can get pppoE login credentials.
However the barrier is getting these from MWeb, specifically their tech support. The WHOLE afternoon today was spent on the phone, mostly on hold and the same nonsense get dished out again and again - all we get is frigging PIN that you supposed to do what with? Just give us the info we need (and are paying for) and we promise we wont call you again, in fact the whole experience is just so totally negative I never want anything to do with MWeba again and will recommend this to others. Don't touch with a barge pole! Why should one have to fight a constantly loosing battle to get login credentials for their services which one is paying for? We did not get sorted out.
Perhaps the way of large organisations when they become complacent and start to loose contact with useful customer service. When the person you speak to can asses what you need and act accordingly instead they just seem to take the easiest way of getting rid of you, problem solved? they don't care.
