Hi fellow forumites.
Up until Friday night, I was singing MWEB's praises about how they treat their customers and how well they treated me and how swiftly everything was handled.
I received a lovely little SMS from my bank on Friday night saying I had been billed R448 by MWEB despite the fact that I had already cancelled one of my services over a month ago AND received confirmation of doing so. (REF#: 20120818001386 for MWEB Guy to look at)
I recently also moved house and decided to cancel my MWEB account, seeing as we already had one at the new premises and thought I could save some money, so I requested a callback from MWEB. I got a callback and went through the whole process of downgrading my account for the next billing month whereby the lady on the phone confirmed that my account would be downgraded on the 1st of October. Due to the package I downgraded to and pro-rata billing, I should only have been billed R29 instead of the R448 I was billed on Friday night.
All of this bundled with my request to terminate the remaining account going unnoticed by the billing department despite me submitting it on the 22nd of the month (REF# 20120922000699). Coupled with the fast response of confirmation of the first cancellation form I submitted (2 days from submission to confirmation), I am having difficulty understanding exactly what's going on here. Has the billing department been on leave for the last two weeks?
/rant.
Am I wrong here? Is there something I am missing?
Up until Friday night, I was singing MWEB's praises about how they treat their customers and how well they treated me and how swiftly everything was handled.
I received a lovely little SMS from my bank on Friday night saying I had been billed R448 by MWEB despite the fact that I had already cancelled one of my services over a month ago AND received confirmation of doing so. (REF#: 20120818001386 for MWEB Guy to look at)
I recently also moved house and decided to cancel my MWEB account, seeing as we already had one at the new premises and thought I could save some money, so I requested a callback from MWEB. I got a callback and went through the whole process of downgrading my account for the next billing month whereby the lady on the phone confirmed that my account would be downgraded on the 1st of October. Due to the package I downgraded to and pro-rata billing, I should only have been billed R29 instead of the R448 I was billed on Friday night.
All of this bundled with my request to terminate the remaining account going unnoticed by the billing department despite me submitting it on the 22nd of the month (REF# 20120922000699). Coupled with the fast response of confirmation of the first cancellation form I submitted (2 days from submission to confirmation), I am having difficulty understanding exactly what's going on here. Has the billing department been on leave for the last two weeks?
/rant.
Am I wrong here? Is there something I am missing?
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