Mweb business high call volume and support level

[Lanthie]

Been struggling lately when calling mweb business technical support. They always seem to be experiencing high call volumes. Called 3 times today - took them between 12 and 20 minutes to answer calls. Is anyone else experiencing this problem? Not only today - seems to be any day I call.
Also concerned about the support offered - they advertise 24 hour support for business, but the level of support after hours is not existant with very basic skill level. Apparently level 2 support are not available after hours either so all you can do after hours is get through to someone who tells you to reboot your router!

 

[GGG]

Same problem. And when I get through eventually, They need to transfer my call and we get cut off, so have to start again.
Their service used to be pretty good when I last had problems around 2 years ago, but now......

 

[Pada]

It could be due to all the ADSL line upgrades that Telkom is doing...
Higher speed ADSL connections are prone to more problems!

I don't have experience with their business tech support, but their residential telephonic support was very good. Like within 5 minutes I upgraded my account from 1Mbps uncapped to 2Mbps uncapped - and this was just more than 1 week ago.

 

[MWEBHelp]

Been struggling lately when calling mweb business technical support. They always seem to be experiencing high call volumes. Called 3 times today - took them between 12 and 20 minutes to answer calls. Is anyone else experiencing this problem? Not only today - seems to be any day I call.
Also concerned about the support offered - they advertise 24 hour support for business, but the level of support after hours is not existant with very basic skill level. Apparently level 2 support are not available after hours either so all you can do after hours is get through to someone who tells you to reboot your router!

Hi Lanthie

I apologise for any frustration caused by this.
Send me your MWEB details and a description of what you are experiencing and I will escalate this matter to our business support manager to investigate.

 

[MWEBHelp]

It could be due to all the ADSL line upgrades that Telkom is doing...
Higher speed ADSL connections are prone to more problems!

I don't have experience with their business tech support, but their residential telephonic support was very good. Like within 5 minutes I upgraded my account from 1Mbps uncapped to 2Mbps uncapped - and this was just more than 1 week ago.

Hi Pada

Thank you for support, we really appreciate it.