MWEB call centre unavailable

[Electron1]

I have been trying to resolve a mail and connectivity issue with MWEB and it is impossible to get through to them.
Yesterday on a cellphone I waited 30 minutes (I checked the call time!) before a human answered their premier number 0860 000 158.
This afternoon i have been trying to get through - calls dropped after 15 to 20 minutes in queue, now it is just unavailable.

I hate calling MWEB support as I know that I am in for a long wait (just like the proverbial appy sent to the hardware store for a "long wait").

MWEB have the worst call centre AFAIK.

Anyone else having problems?

 

[geezer]

Try this number as seen on their website: Tech Support 087 700 0777, email - [email protected]

 

[blunt]

Seems Telkom are having problems with their 0860 numbers, according to Capitec this is what has happened as their 086 number doesn't work but the normal numbers do.

 

[MWEBHelp]

I have been trying to resolve a mail and connectivity issue with MWEB and it is impossible to get through to them.
Yesterday on a cellphone I waited 30 minutes (I checked the call time!) before a human answered their premier number 0860 000 158.
This afternoon i have been trying to get through - calls dropped after 15 to 20 minutes in queue, now it is just unavailable.

I hate calling MWEB support as I know that I am in for a long wait (just like the proverbial appy sent to the hardware store for a "long wait").

MWEB have the worst call centre AFAIK.

Anyone else having problems?

Hi I would like to have a look into the reason you waited so long.

Send me the number that you called and the number you called from.

Has your query been resolved ?

If not let me know how I can assist.

 

[Drifter]

I use 0860 11 22 52, get through 1st time, everytime.

 

[Electron1]

Hi I would like to have a look into the reason you waited so long.

Send me the number that you called and the number you called from.

Has your query been resolved ?

If not let me know how I can assist.

PM with details sent. The issue is now eventually resolved.

I use 0860 11 22 52, get through 1st time, everytime.

You are incredibly lucky.
Must have great Karma