MWEB e-mail down?

[geezer]

I cannot access my MWEB e-mail, tried it with Outlook, on my iPad as well as through the MWEB website. None of them works. Anyone with a similar problem?

 

[Pooky]

I just checked using that link and it works perfectly fine for me.

 

[geezer]

Thanks for checking, but I can also access with that link, but when I click on the "Messages" link, I cannot access my mail and then when I click on "Refresh" I get the following message "Error! If the error persists, contact 087 700 0777 with this tracking number: AFB1A9D"

 

[Pooky]

Thanks for checking, but I can also access with that link, but when I click on the "Messages" link, I cannot access my mail and then when I click on "Refresh" I get the following message "Error! If the error persists, contact 087 700 0777 with this tracking number: AFB1A9D"

I clicked on messages and they loaded up no problem.

 

[SauRoNZA]

Thanks for checking, but I can also access with that link, but when I click on the "Messages" link, I cannot access my mail and then when I click on "Refresh" I get the following message "Error! If the error persists, contact 087 700 0777 with this tracking number: AFB1A9D"

So any chance you did what it said and called the number with the tracking code?

I guess not, because going to a third party forum makes so much more sense doesn't it.

 

[geezer]

So any chance you did what it said and called the number with the tracking code?

I guess not, because going to a third party forum makes so much more sense doesn't it.

Thanks for the sarcastic comment, it is appreciated. And here I thought the "MyBroadband" forum would be an ideal place to start! I just thought that I would first ensure that no-one else has a similar problem before I make a phone call (which unnecessarily wastes money) and wake up my whole household with me blabbing on the telephone.

 

[MWEBHelp]

I cannot access my MWEB e-mail, tried it with Outlook, on my iPad as well as through the MWEB website. None of them works. Anyone with a similar problem?

Thanks for checking, but I can also access with that link, but when I click on the "Messages" link, I cannot access my mail and then when I click on "Refresh" I get the following message "Error! If the error persists, contact 087 700 0777 with this tracking number: AFB1A9D"

Thanks for the sarcastic comment, it is appreciated. And here I thought the "MyBroadband" forum would be an ideal place to start! I just thought that I would first ensure that no-one else has a similar problem before I make a phone call (which unnecessarily wastes money) and wake up my whole household with me blabbing on the telephone.

Good Morning geezer, are you still having a problem with mail this morning?

 

[geezer]

Yes, I am still having problems this morning. I tried it at home with Outlook, as well as through the Message Center on the MWEB website. I have just tried it at work on a different compuyer, and still no success. My e-mail is s t e y n 1 9 6 3 (at) m w e b DOT c o DOT z a.

 

[MWEBHelp]

Yes, I am still having problems this morning. I tried it at home with Outlook, as well as through the Message Center on the MWEB website. I have just tried it at work on a different compuyer, and still no success. My e-mail is s t e y n 1 9 6 3 (at) m w e b DOT c o DOT z a.

Are you obtaining specific errors when accessing message centre?

 

[geezer]

Are you obtaining specific errors when accessing message centre?

In Outlook it keeps on asking for my password, and I do not get errors whilst accessing the message center and I see a notification that I am logged in. I get the error message "Error! If the error persists, contact 087 700 0777 with this tracking number: xxxxx" after I click on messages, and when no messages are displayed, and when I then click on the "Refresh", this error message is being displayed.
However, I just got off the phone after talking to the call center. They tried to send me an e-mail, but apparently they saw that it was not being delivered. The call center then said that they will "reset" my mailbox, and that I need to try again after 30 minutes. I will try at 09:30 and see what happens.

 

[MWEBHelp]

In Outlook it keeps on asking for my password, and I do not get errors whilst accessing the message center and I see a notification that I am logged in. I get the error message "Error! If the error persists, contact 087 700 0777 with this tracking number: xxxxx" after I click on messages, and when no messages are displayed, and when I then click on the "Refresh", this error message is being displayed.
However, I just got off the phone after talking to the call center. They tried to send me an e-mail, but apparently they saw that it was not being delivered. The call center then said that they will "reset" my mailbox, and that I need to try again after 30 minutes. I will try at 09:30 and see what happens.

Please provide me screenshots to the landing pages you are obtaining.

 

[geezer]

Please provide me screenshots to the landing pages you are obtaining.

No need for this as I have just logged in and I now can see my e-mail messages in the Message Center. Thanks for the help, and to Naweed Bray in the call center as well! Proffesional and effective assistance received from him!

 

[MWEBHelp]

No need for this as I have just logged in and I now can see my e-mail messages in the Message Center. Thanks for the help, and to Naweed Bray in the call center as well! Proffesional and effective assistance received from him!

Thanks for the feedback Geezer

I will pass the compliment along to his manager!!