MWeb Help broken?

I can access the helpcenter page, but I sent an e-mail to myself (as a test), and it took 20 mins to deliver!?

P.S. The 2nd e-mail test took 6 mins to deliver, which is still grossly unacceptable IHMO...

P.P.S. My ADSL died last night, and I had to have my port reset this morning. That gave me a whole new perspective on how much we take the internet for granted...
 
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MWEB Operations said:
Hi bekdik

We have tested this on our side and the site is working. Are you still unable to access our Help Centre?

Kind regards
MWEB Operations
Click to expand...

Well I just clicked the link for fun and I cannot access it either. It just keeps loading and hanging, waited 5 minutes. Maybe a bad loop occurred in the code. Tested in Firefox/Chrome/Safari/IE and Opera.
 
Hi Everyone

Is it possible that someone could provide us with some detail on the Help center problems they're experiencing? We have no other reports of this issue and are unable to replicate a problem here.
 
VioAdmin said:
Well I just clicked the link for fun and I cannot access it either. It just keeps loading and hanging, waited 5 minutes. Maybe a bad loop occurred in the code. Tested in Firefox/Chrome/Safari/IE and Opera.
Click to expand...

Thanks for the feedback Vioadmin. Could you please PM me your current IP? It might help our portal team to check the logs to see what's happening when you try to load the page.
 
Hi cybershark

Could you perhaps let me know where you are picking up that link from?
 
It seems to be working now, tested it and loads fine(just a few seconds ago). Glad you guys got it fixed.

//Edit: Nvm it is not working again(2:43 PM)
 
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Thanks cybershark, looks like the writer who manages that content left in a link to a draft site :o

I'll have it fixed immediately.
 
My 2c : Also tried the link just for fun at 14:56 - it hangs and then says it cannot display the webpage..
 
Thanks everyone for bringing this to our attention - I think there is an issue with the caching of that page. One of our portal developers is looking at it now - I'm sure it will be resolved in the next few minutes.
 
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