Mweb hosted domain just disappears.

[zacdesai]

Hi guys,

Are there any Uniforum ppl on board here?

Our email domain: dsouth.co.za, for our organisation email, just disappeared this morning.

It's hosted with mweb, and they've sent me the zone file records for the domain, which looks OK, but the pointers from the main 'co.za' servers to their DNS servers, they say have been inexplicably deleted.

Sounds very odd. Our other domain works fine, and the domain is fully paid up. Any help appreciated!

Zakaria

 

[zamrg]

what the :0

➜ ~ nslookup -type=soa dsouth.co.za
Server: 192.168.1.1
Address: 192.168.1.1#53

** server can't find dsouth.co.za: NXDOMAIN

➜ ~ dig soa dsouth.co.za @ns1.mweb.co.za

; <<>> DiG 9.8.3-P1 <<>> soa dsouth.co.za @ns1.mweb.co.za
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 52466
;; flags: qr aa rd; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 2
;; WARNING: recursion requested but not available

;; QUESTION SECTION:
;dsouth.co.za. IN SOA

;; ANSWER SECTION:
dsouth.co.za. 600 IN SOA ns1.mweb.co.za. dns-admin.mweb.com. 2013051000 10800 7200 2592000 600

;; AUTHORITY SECTION:
dsouth.co.za. 600 IN NS ns1.mweb.co.za.
dsouth.co.za. 600 IN NS ns2.mweb.co.za.

;; ADDITIONAL SECTION:
ns1.mweb.co.za. 3600 IN A 196.2.16.3
ns2.mweb.co.za. 3600 IN A 196.2.46.254

;; Query time: 45 msec
;; SERVER: 196.2.16.3#53(196.2.16.3)
;; WHEN: Sat Jun 7 18:41:45 2014
;; MSG SIZE rcvd: 157

It looks like MWEB does have everything correct on their end; but something is horribly wrong at UniForum. MWEB should be able to escalate it on your behalf (as they are the registrar here).

 

[MWEBHelp]

Hi guys,

Are there any Uniforum ppl on board here?

Our email domain: dsouth.co.za, for our organisation email, just disappeared this morning.

It's hosted with mweb, and they've sent me the zone file records for the domain, which looks OK, but the pointers from the main 'co.za' servers to their DNS servers, they say have been inexplicably deleted.

Sounds very odd. Our other domain works fine, and the domain is fully paid up. Any help appreciated!

Zakaria

Hi zacdesai

i have checked your account and I see that you have brought this to our attention and it is being investigated

 

[zacdesai]

Thanks Mweb Guy.

Can you please have the guys verify if the domain re-registration fees perhaps havnt been paid up.

I've had 2 ppl tell me they see the domain has expired.

Ta!