MWEB Hosting CPanel login issue with dynamic IP.

[Thelangfordian]

Hi All,

My wife is hosting her site on MWEB, and it has CPanel access. However, every time our router at home is assigned a new IP, she has to send MTN an email asking them to update here CPanel connection with this IP.

MWEB sent her a mail last night saying she should get a fixed IP so that they don't have to update her CPanel IP...

This seems kinda retarded to me... I mean she can't access her CPanel then from anywhere, nevermind trying to access it via 3G where you connection IP changes even more regularly.

So it sounds to me as though they have 1 IP linked to her login details and this needs to match before she can get access to update her site, which is pretty much a standard Wordpress site.

Any suggestions on if this sounds correct? Or how to resolve this?

Thanks.

 

[Thelangfordian]

This looks like it could work? https://www.namecheap.com/support/knowledgebase/article.aspx/1426/29/accessing-cpanel-from-a-dynamic-ip-address

Anyone have any other solutions maybe?

 

[WAslayer]

dont host with mweb springs to mind.... as an isp, how does mweb get to the conclusion that it is an excellent idea to a customer's cpanel down to a single ip address..? not every end user can afford, much less need a static ip.. there are plenty of hosts, that allow access to cpanel, from which ever ip you connect from.. this is not a problem, provided you have proper security to protect the cpanel logins..

cpanel has two blocking options dependent on the setup, cphulk and csf/lfd.. both of these can and will block both ip's and cpanel user accounts, from accessing cpanel if brute force attempts are detected and the preset thresholds are reached.. if the ip is blocked, any other connection from any other ip will work, not so if the cpanel user is blocked..

to me it sounds like a case of the support agents, not knowing how their systems work and that the ip/user account may actually be blocked..

https://www.namecheap.com/support/kn...mic-ip-address -> this will work, provided that the error user is getting, is that the ip has changed and not that login is invalid..