Mweb is absolutely the worst.

V

Veridion

Member
Joined
Aug 5, 2020
Messages
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Location
JNB
I am an unfortunate mweb user. Probably the worst company I have ever had to deal with. I will be migration all my clients from mweb and I will be using every social media accounts to let people know how absolutely useless and torturous it is to have anything to to with mweb.
It has taken 4 months from the time an upgrade was requested and the new router delivers to actually find out that no one actually knows about the upgrade. Either mweb commits fraud by sending new routers and bills customers or they just lie about what services they provide to sell equipment that does nothing.

Calling the help lines is torture. Codes and account numbers over and over and listening to some one saying covid has not affected service, which is another lie, is enough to drive any one insane.

To anyone out there really use a carrier pigeon before mweb. The **** is easier to clean up
 
Trying to cancel my adsl line with then is an absolute nightmare since the option is not on the webpage , you have to call in and hold for ages, then get cut off.. dial again and asks for pins sent to your cell which you don't have nearby. There is no email address on the webpage to speak to anyone. The help section on the webpage is more of a roadblock to prevent you from speaking to a person and the online chat is with a dimwitted bot. Miserable service and after sales care !
 
Thanks to this lovely forum i have to tasted this bitter service. Thanks to all the guys that give feedback to steer the rest of us clear of bad service.
 
Moved into a new place that I bought, previous owner had Mweb fiber over Vumatel. The previous owner cancelled with Mweb which came into effect today, but the line is still connected to the Mweb network.

Numerous phone calls to them, 99% of them dropped before I could even reach someone to talk to, the times I do get through they tell me they don't open the line after cancellations that's Vumatel's job. Phoned Vumatel, they said no it's not them, Mweb needs to do it. Phoned Mweb again, again I had to phone multiple times just to get through and when I do get through I get the same kak story that they've cancelled on their side now it's up to Vumatel to open the line.

I'm already fed up with them and I'm not even a damn client there, one thing is for sure if I eventually get this **** sorted out I will NOT be using them as an ISP.
 
Is there an MWEB rep here? A friend had her fibre installed, has been debited for 4 months yet has no service

4 hours on the phone and you get cut off

No replies to emails

There is no-one in the Cape Town office, it is closed. The security guard tells her that 50 to 80 people call there each adt

Are they still in business
 
VooDooC said:
Moved into a new place that I bought, previous owner had Mweb fiber over Vumatel. The previous owner cancelled with Mweb which came into effect today, but the line is still connected to the Mweb network.

Numerous phone calls to them, 99% of them dropped before I could even reach someone to talk to, the times I do get through they tell me they don't open the line after cancellations that's Vumatel's job. Phoned Vumatel, they said no it's not them, Mweb needs to do it. Phoned Mweb again, again I had to phone multiple times just to get through and when I do get through I get the same kak story that they've cancelled on their side now it's up to Vumatel to open the line.

I'm already fed up with them and I'm not even a damn client there, one thing is for sure if I eventually get this **** sorted out I will NOT be using them as an ISP.
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Just order a new fibre line from Vumatel through another ISP and forget the existing one. Put a letter in your street address to generate a unique address so they don't moan about there already being an existing line at the address. E.g. if your address is 20 Main Road, use 20A Main Road.
 
deweyzeph said:
Just order a new fibre line from Vumatel through another ISP and forget the existing one. Put a letter in your street address to generate a unique address so they don't moan about there already being an existing line at the address. E.g. if your address is 20 Main Road, use 20A Main Road.
Click to expand...
Managed to get it sorted, but it was a bitch and a half.

Luckely getting the new ISP up and running wasn't too much of a hassle
 
"D" said:
But how? What were the steps?
Click to expand...

A lot of shouting over the phone seemed to have gotten through to them. But yeah, probably easier if the account was already canceled and you just want them to take your line of their network.
 
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