MWEB Issues October 2025

[capd]

Seems MWEB are having big issues. Email down for many, and Live Chat has been pulled this morning. Impossible to get through to anyone...

 

[Bob_James]

Yeah just check here until its marked resolved

Mweb | Network Outages

Mweb Network Status

help.mweb.co.za

 

[CrypticZA]

Where is that dude that wanted to go to Mweb for their special

 

[EmmanuelGoldstein]

Where is that dude that wanted to go to Mweb for their special

 

[Lupus]

Where is that dude that wanted to go to Mweb for their special

Cause mail is going to effect the fibre?

 

[EmmanuelGoldstein]

Where is that dude that wanted to go to Mweb for their special

 

[EmmanuelGoldstein]

Cause mail is going to affect the fibre?

MWEB is short for ABSOLUTELY ROTTEN FECES

 

[Dimpie (JIGSAW)]

Yip ... been struggling since yesterday to setup an e-mail for someone.

Chat gives this....

 

[Dimpie (JIGSAW)]

End of an era for Mweb

Mweb has vacated its Cape Town offices, with staff working entirely remotely. The property was also sold to the City of Cape Town, and rental agents are currently seeking a new tenant.

mybroadband.co.za

It's still impossible to get through to someone via phone or chat

 

[capd]

Terrible. Up until recently they weren't too bad...

 

[DTM_jhb]

After 3 weeks of trying this is almost too bad to be true:
Customer service phone line - no answer - ever!
Chat bot - down:

Log a fault link on their emails:


These scamsters sell internet but then avoid their customers at all cost!

Their license should be revoked.

 

[Dave Walker]

MWEB used to be very good with support but has been steadily getting worse since WebAfrica too over. Now they're at rock bottom.
I have been with them ever since they took over my original ISP (Internet Connection) from the dial up modem days. I am seriously considering cancelling and moving to another ISP, but who offers reasonable support?

 

[PBCool]

MWEB used to be very good with support but has been steadily getting worse since WebAfrica too over. Now they're at rock bottom.
I have been with them ever since they took over my original ISP (Internet Connection) from the dial up modem days. I am seriously considering cancelling and moving to another ISP, but who offers reasonable support?

We can help

 

[capd]

Absolutely shocking, should be illegal to put customers through this...