PaulB_
Senior Member
I placed an order for an Mweb Fiber product, first it was delayed (for reasons outside of Mweb's control) however when fibre was finally installed, (27/10) and I phoned to activate our fibre, I was told by the rep I spoke to, that it will be active by 1pm that same day, as the time drew closer to 1pm, I phoned back, only for the second rep to tell me, that actually "no, as the fiber team that handles that department don't work over weekends, and my request will only be attended to come Monday"
Monday gets here, after hearing nothing from Mweb throughout the day, I phoned Mweb's customer service dept again, only for them to tell me this time, that they need to speak to Vumatel, to get the line activated, I then contacted Vumatel to speed this up, Vumatel told me, that actually the issue is that Mweb has to load the said package onto my account, which they haven't yet done, so basically Mweb was trying to pass the buck.
I have been an Mweb customer for a number of years now, and I find this service absolutely shocking, had it not been for the fact that Vumatel/Mweb has already installed the equipment here, and Mweb had shipped their router, I would have cancelled, and gone somewhere else.
Worst part of it all, is that this installation is for a residential home for adults with Autism, and the occupants are angry, and frustrated, and emotional due to a lack of a functioning internet connection, Mweb has really let us all down here, big time.
Monday gets here, after hearing nothing from Mweb throughout the day, I phoned Mweb's customer service dept again, only for them to tell me this time, that they need to speak to Vumatel, to get the line activated, I then contacted Vumatel to speed this up, Vumatel told me, that actually the issue is that Mweb has to load the said package onto my account, which they haven't yet done, so basically Mweb was trying to pass the buck.
I have been an Mweb customer for a number of years now, and I find this service absolutely shocking, had it not been for the fact that Vumatel/Mweb has already installed the equipment here, and Mweb had shipped their router, I would have cancelled, and gone somewhere else.
Worst part of it all, is that this installation is for a residential home for adults with Autism, and the occupants are angry, and frustrated, and emotional due to a lack of a functioning internet connection, Mweb has really let us all down here, big time.