MWEB on Openserve

[carl.allie]

Good Morning, we are considering moving to MWEB on Openserve Fibre. Please advise on the following:
1) How reliable are they with regard to uptime especially during load shedding
2) Support staff knowledge in terms of assisting with issues.

We are working from home for Multinational and cannot afford any downtime.

Thanks in advance for your responses.

 

[Drifter]

IMHO, stay away from MWEB. I left them years ago when I was still on ADSL. Best move ever.

 

[JonOpollo]

Good Morning, we are considering moving to MWEB on Openserve Fibre. Please advise on the following:
1) How reliable are they with regard to uptime especially during load shedding
2) Support staff knowledge in terms of assisting with issues.

We are working from home for Multinational and cannot afford any downtime.

Thanks in advance for your responses.

TL;DR: Since you're already on the forum have a look/chat with the active reps on here as they are knowledgeable and offer more channels of support. @PBCool @websquadza @AfriNatic seem to be most active

Have been on mweb Openserve since last year November. Purely because it's openserve. I know openserve is reliable and I can change accounts by swapping details on the router. My connection has not dropped once since then. Support staff has to be reached via phone or their ticketing system on site. Usually I go via phone and wait times are okay.

That being said I am moving away from mweb end of the year since they changed their plans when no other ISP has done so making them not as affordable and an incentive to me. Also their routing can be weird at times not all the time but some times...

 

[Ghostfibre]

Greetings! Not going to comment on Mweb for reasons.

1.) Reliability with uptime will be with the fibre network itself, openserve has always been great during outages. Even those that span 6-12 hours.
2.) Support staff is something you can actually test out with the ISP's in the industry, just reach out to the potential ones you like, see how they responde and go from there. Otherwise you can just read reviews and speak to other users on the forum.

We are working from home for Multinational and cannot afford any downtime.

If you can't afford any downtime and you seriously mean it. You will need to do more than just hope the Fibre Network Operator (FNO) is great. You will need a power backup yourself and a second connection, heck even a third depending on how badly it is needed.

You will always want something like an FTTH line (standard home fibre line) and an LTE backup into a load balanced router. If you want a step up, you can go for FTTB services and then still get an LTE backup and then lastly the most secure (but expensive) is FTTB + LTE + LTE on a second provider.

Again, this all depends on what your exact needs are and how important it is to be online.