Mweb Outgoing Mail Port 587

[AmonRe]

Hey All

Not sure if this is in the right place.

But i need some answers from someone here. Basicailly with Mweb recently stopping of sending mail through port 25 which now redirects to their smtp server we have had no choice to ethier use Mweb or use our own hosting provider i.e. Hetzner and use port 587. This work for some users on the Mweb network. BUT I have been having edndless calls as to why some users on the mweb adsl accounts cannot send emails at all through 587 just comes back as server cannot be found and have had to resort to the mweb smtp. Now mweb call center tells them to change to 587 and all the other settings i.e authenticate with the outgoing server and all. A day or two later it stops working, so they tell the clients they need to change over to the mweb smtp and port 25. Now thats fine and all for non mobile users as they may have mweb at home and axxess at the office and use mtn on the road. Now they cant send emails at all other than on the mweb network.

The clients own their own domains and they cannot send email through it because somewere mweb are blocking port 587 on specific adsl accounts, or something. If any one has an answer, please i would be greatful.

Regards

 

[MWEBHelp]

Hi AmonRe

Please confirm if you are using authentication when sending mail on port 587 ?
If so remove the authentication on your outgoing mail server and this should allow you to send using other outgoing mail servers. Test and provide me with feedback.

Regards
MWEB Guy

 

[Will@MWEB]

Hi AmonRe

There definitely shouldn't be any reason on our side as to why you could not connect on port 587, or any other alternate port as this is the configuration we recommend. If you have any specific examples where this is problematic please let me know and I'll arrange for someone to assist with troubleshooting.

 

[AmonRe]

Hi AmonRe

There definitely shouldn't be any reason on our side as to why you could not connect on port 587, or any other alternate port as this is the configuration we recommend. If you have any specific examples where this is problematic please let me know and I'll arrange for someone to assist with troubleshooting.

The issue is i will not remove authentication on port 587 as it work for 99% of my users the issue is that for the other 1% on the same server it just will not allow any smtp traffic to be sent on port 587 with authenication to our mail server and it only happens on specific mweb adsl accounts i can pm you the account in question.

regards

 

[AmonRe]

Hi AmonRe

Please confirm if you are using authentication when sending mail on port 587 ?
If so remove the authentication on your outgoing mail server and this should allow you to send using other outgoing mail servers. Test and provide me with feedback.

Regards
MWEB Guy

As far as i am aware hetzner will not allow me to remove authentication on mail for port 587.

 

[MWEBHelp]

I would suggest that you mail our abuse department at [email protected] also please have a look at the following link.
http://www.mweb.co.za/helpcentre/EmailNetworkChange.aspx

Regards
MWEB Guy

 

[AmonRe]

I would suggest that you mail our abuse department at [email protected] also please have a look at the following link.
http://www.mweb.co.za/helpcentre/EmailNetworkChange.aspx

Regards
MWEB Guy

perfect will have a look at that and will contact abuse with regards to the issue

 

[RBeneke]

Hi All,

I'm not sure if this pertains to my issue, but I experienced similar symptoms...

I'm trying to send emails from my website, which is hosted by MWEB. I'm flying blind, as I'm unable to trap any error messages, but the end-result is that no outgoing messages get send.

I set the host to localhost with port 25, no joy.
I set the host to localhost with port 587, no joy.
I set the host to smtp.mweb.co.za with port 25, no joy.
I set the host to smtp.mweb.co.za with port 587, no joy.
I set the host to smtp.mweb.net with port 25, no joy.
I set the host to smtp.mweb.net with port 587, no joy.

In this forum MWEBHelp wrote, and I wonder if this might resolve my issue:
"...remove the authentication on your outgoing mail server and this should allow you to send using other outgoing mail servers"

How do I go about to 'remove the authentication on your outgoing mail server'?

Many thanks,
Reggie

 

[MWEBHelp]

Hi All,

I'm not sure if this pertains to my issue, but I experienced similar symptoms...

I'm trying to send emails from my website, which is hosted by MWEB. I'm flying blind, as I'm unable to trap any error messages, but the end-result is that no outgoing messages get send.

I set the host to localhost with port 25, no joy.
I set the host to localhost with port 587, no joy.
I set the host to smtp.mweb.co.za with port 25, no joy.
I set the host to smtp.mweb.co.za with port 587, no joy.
I set the host to smtp.mweb.net with port 25, no joy.
I set the host to smtp.mweb.net with port 587, no joy.

In this forum MWEBHelp wrote, and I wonder if this might resolve my issue:
"...remove the authentication on your outgoing mail server and this should allow you to send using other outgoing mail servers"

How do I go about to 'remove the authentication on your outgoing mail server'?

Many thanks,
Reggie

Good Morning Reggie, I would suggest emailing [email protected] for further assistance.

Please let me know once you have sent the mail and I will have them prioritise the response.

 

[RBeneke]

Good Morning Reggie, I would suggest emailing [email protected] for further assistance.

Please let me know once you have sent the mail and I will have them prioritise the response.

Hi MWEBHelp,

I eventually got my issue resolved. I can now send emails from my website.

I used the following params:

var smtp = new System.Net.Mail.SmtpClient();
{
smtp.Host = "smtp.mweb.co.za";
smtp.Port = 25;
smtp.EnableSsl = false;
smtp.UseDefaultCredentials = true;
smtp.DeliveryMethod = System.Net.Mail.SmtpDeliveryMethod.Network;
smtp.Credentials = new NetworkCredential(myMwebEmailAddress, myMwebEmailAddressPassword);
smtp.Timeout = 20000;
}

Thanks to All who tried their utmost to assist me.

Thanks again,
Reggie

 

[Thor]

Hi MWEBHelp,

I eventually got my issue resolved. I can now send emails from my website.

I used the following params:

var smtp = new System.Net.Mail.SmtpClient();
{
smtp.Host = "smtp.mweb.co.za";
smtp.Port = 25;
smtp.EnableSsl = false;
smtp.UseDefaultCredentials = true;
smtp.DeliveryMethod = System.Net.Mail.SmtpDeliveryMethod.Network;
smtp.Credentials = new NetworkCredential(myMwebEmailAddress, myMwebEmailAddressPassword);
smtp.Timeout = 20000;
}

Thanks to All who tried their utmost to assist me.

Thanks again,
Reggie

What language is that?