Mweb over Vumatel Durban - Connection issues

[slipperyduck]

Hi all,

I have a general query and i think its affecting many people in Durban, all I know is myself, my mother and my mother-in-law all have Mweb over Vumatel, so this could extend to other providers, I am just discussing my experience with Mweb over Vumatel as these are the ones I look after in our family.

Locations:
I live in Pinetown (Ashley) and my Mother-in-law also lives in Pinetown and my Mother lives in Durban North.
I have all of us set up with Mweb and all use Vumatel Fiber.

The Problem:
I have been collecting 'data' on this issue over the past couple of weeks, so here is the scenario.
Over the past couple of weeks, There have been sporadic Disconnections.
They are all happening at the same time at all three locations.
They are generally (or more acurately 'on average') every hour, but not exclusively, there are times when disconnections more rapid, such as disconnections happening up to 8 times in an hour.
I use OPNSense firewalls and have GATEWAYs set to MWEB and to ZA TimeServers so that i can monitor the reponses and log the non-responses during disconenctions.
During disconnections there are no drops to the default gateways to mweb, but there are drops to the timeservers.
This seems to indicate there is a network problem after the client/edge at least in durban for Mweb.

Request for Comment:
If you are in Durban, or if you are experiencing the same issue, perhaps this can help us track down and resolve the problem wherever it may be.
Please comment on this if you are having the same problem.

Kind regards
Lee

 

[William1102]

Hi all,

I have a general query and i think its affecting many people in Durban, all I know is myself, my mother and my mother-in-law all have Mweb over Vumatel, so this could extend to other providers, I am just discussing my experience with Mweb over Vumatel as these are the ones I look after in our family.

Locations:
I live in Pinetown (Ashley) and my Mother-in-law also lives in Pinetown and my Mother lives in Durban North.
I have all of us set up with Mweb and all use Vumatel Fiber.

The Problem:
I have been collecting 'data' on this issue over the past couple of weeks, so here is the scenario.
Over the past couple of weeks, There have been sporadic Disconnections.
They are all happening at the same time at all three locations.
They are generally (or more acurately 'on average') every hour, but not exclusively, there are times when disconnections more rapid, such as disconnections happening up to 8 times in an hour.
I use OPNSense firewalls and have GATEWAYs set to MWEB and to ZA TimeServers so that i can monitor the reponses and log the non-responses during disconenctions.
During disconnections there are no drops to the default gateways to mweb, but there are drops to the timeservers.
This seems to indicate there is a network problem after the client/edge at least in durban for Mweb.

Request for Comment:
If you are in Durban, or if you are experiencing the same issue, perhaps this can help us track down and resolve the problem wherever it may be.
Please comment on this if you are having the same problem.

Kind regards
Lee

Hi Lee
From durban as well on Vuma but through Afrihost and can't say I have had any disconnections recently

Seems like an issue with MWEB

 

[slipperyduck]

thanks - so yes, does seem to be mweb related at first glance

 

[JOEY_8]

I'm the Vuma area champion for the Pinetown build and it seems like both MWeb and Webafrica are having the same problem. I'm wondering if it's because they share infrastructure in some way (Dimension Data).

The fact that people on other ISPs (myself included) are not reporting such issues makes me think this is an ISP specific issue.

 

[jiteshnunnan]

I'm the Vuma area champion for the Pinetown build and it seems like both MWeb and Webafrica are having the same problem. I'm wondering if it's because they share infrastructure in some way (Dimension Data).

The fact that people on other ISPs (myself included) are not reporting such issues makes me think this is an ISP specific issue.

I'm also experiencing the issue on WebAfrica/Vuma. The WebAfrica support team don't seem to acknowledge that the issue could be on their side and pushes it back onto Vuma (BriteLinkMCT). After speaking to BriteLinkMCT, they've indicated they have had numerous complaints on WebAfrica.

 

[Nathan_Galley]

Hi all,

I have a general query and i think its affecting many people in Durban, all I know is myself, my mother and my mother-in-law all have Mweb over Vumatel, so this could extend to other providers, I am just discussing my experience with Mweb over Vumatel as these are the ones I look after in our family.

Locations:
I live in Pinetown (Ashley) and my Mother-in-law also lives in Pinetown and my Mother lives in Durban North.
I have all of us set up with Mweb and all use Vumatel Fiber.

The Problem:
I have been collecting 'data' on this issue over the past couple of weeks, so here is the scenario.
Over the past couple of weeks, There have been sporadic Disconnections.
They are all happening at the same time at all three locations.
They are generally (or more acurately 'on average') every hour, but not exclusively, there are times when disconnections more rapid, such as disconnections happening up to 8 times in an hour.
I use OPNSense firewalls and have GATEWAYs set to MWEB and to ZA TimeServers so that i can monitor the reponses and log the non-responses during disconenctions.
During disconnections there are no drops to the default gateways to mweb, but there are drops to the timeservers.
This seems to indicate there is a network problem after the client/edge at least in durban for Mweb.

Request for Comment:
If you are in Durban, or if you are experiencing the same issue, perhaps this can help us track down and resolve the problem wherever it may be.
Please comment on this if you are having the same problem.

Kind regards
Lee

Hi.

I live in Caversham Glen Pinetown. We are also with Mweb and are having the very same issue.

My parents also in Caversham Glen are with Web Africa and are also having the same issue.

Mweb it seems is not interested in helping with the issue.

 

[ToxicBunny]

Yeah also in the Pinetown area, and watching the neighbourhood groups and such its very obvious there is a MWeb/Webafrica issue somewhere in their setup that doesn't exist for any of the other ISPs.

From what I can see though MWeb/WebAfrica are being their normal selves and trying to blame everyone but their stuff.

 

[jiteshnunnan]

I've recieved the following message from WebAfrica..

...we have checked with our team, and this issue has been flagged. Our network engineers are currently investigating the matter. No resolution has been confirmed yet, and there is no ETA available at this time. Thank you for your patience.

 

[William1102]

Just change providers

Webafrica has been known to be poor as well as mweb

Go to Afrihost websquad or cool ideas

 

[Mohammed7861]

Hi all,

I have a general query and i think its affecting many people in Durban, all I know is myself, my mother and my mother-in-law all have Mweb over Vumatel, so this could extend to other providers, I am just discussing my experience with Mweb over Vumatel as these are the ones I look after in our family.

Locations:
I live in Pinetown (Ashley) and my Mother-in-law also lives in Pinetown and my Mother lives in Durban North.
I have all of us set up with Mweb and all use Vumatel Fiber.

The Problem:
I have been collecting 'data' on this issue over the past couple of weeks, so here is the scenario.
Over the past couple of weeks, There have been sporadic Disconnections.
They are all happening at the same time at all three locations.
They are generally (or more acurately 'on average') every hour, but not exclusively, there are times when disconnections more rapid, such as disconnections happening up to 8 times in an hour.
I use OPNSense firewalls and have GATEWAYs set to MWEB and to ZA TimeServers so that i can monitor the reponses and log the non-responses during disconenctions.
During disconnections there are no drops to the default gateways to mweb, but there are drops to the timeservers.
This seems to indicate there is a network problem after the client/edge at least in durban for Mweb.

Request for Comment:
If you are in Durban, or if you are experiencing the same issue, perhaps this can help us track down and resolve the problem wherever it may be.
Please comment on this if you are having the same problem.

Kind regards
Lee

Abit of a different issue but still same ISP Mweb.
On the 9th of October at Around 22:50 my internet switched off for around 2 hours, was gaming playing some Fifa,in Durban we connect to JHB servers so the Latency is at around 20 Ping,after this disconenction my Latency has been at 170-200 but I've not had any speed issues or Disconnections since this time

I've done some investigation into my issue and noticed Mweb is Routing me to EU Servers even though we have Local Servers in JHB and CPT,games that i do play on international servers have the usual ping ive had for years its just local servers thats been routed,Went through to Mweb support and they blamed it on the usual the game is doing it instead of mweb changing the routing mind you EA as shitty as they are have never routed our country playerbase to another region server unless there were countrywide issues like the underwater cable issues we've had last year so the fault is on MWEBs side
Hell I've had a better time using my telkom Hotspot at this point
After countless chats to their live chat there has been no solution
I've been receiving poor customer service for around 3 weeks from mweb now it's countless calls that result in the technical support not being able to provide a solution promising that their engineering team will contact me
I've had 3 calls scheduled
18th October at 18:00
21st October at 18:20
22nd October at 19:11
Ive received non of these calls from these engineers total silence on their part won't even acknowledge that they have routed me or that their issues with vuma+mweb while the other isps are having minor issue

 

[Mohammed7861]

Yeah also in the Pinetown area, and watching the neighbourhood groups and such its very obvious there is a MWeb/Webafrica issue somewhere in their setup that doesn't exist for any of the other ISPs.

From what I can see though MWeb/WebAfrica are being their normal selves and trying to blame everyone but their stuff.

Hi there could ask people in your groups If they have similar issue as myself high ping on local servers for games such as fifa

 

[ToxicBunny]

Hi there could ask people in your groups If they have similar issue as myself high ping on local servers for games such as fifa

At least from what I've seen, MWeb/WebAfrica have completely fscked their routing, and are too po3s scared to admit it, or too stupid to know it.

Many of the people on the groups I'm on were doing speed tests and it was showing a server in Maputo.

 

[Mohammed7861]

At least from what I've seen, MWeb/WebAfrica have completely fscked their routing, and are too po3s scared to admit it, or too stupid to know it.

Many of the people on the groups I'm on were doing speed tests and it was showing a server in Maputo.

Yeah basically same as me then,usual **** these isp play the blame game and what not

 

[slipperyduck]

We've experienced high ping issues too with local gameservers.
Valves new Deadlock local server go from having local 10ms response times, to suddenly 600ms repsonse times and stays that way for several minutes.
So seems there is some sort of routing/rerouting happening randomly - L3/L4 engineer will need to investigate this from NTT(Dimension data) - as a consumer, ISPs are just not going to believe or care to follow up and investigate this problem until there is mass of users creating the CLOUT to force the resolution.

 

[William1102]

We've experienced high ping issues too with local gameservers.
Valves new Deadlock local server go from having local 10ms response times, to suddenly 600ms repsonse times and stays that way for several minutes.
So seems there is some sort of routing/rerouting happening randomly - L3/L4 engineer will need to investigate this from NTT(Dimension data) - as a consumer, ISPs are just not going to believe or care to follow up and investigate this problem until there is mass of users creating the CLOUT to force the resolution.

Honestly speaking on Webafrica and MWEBs past behavior , highly unlikely it would get resolved it would be best to move ISPs , pointless staying here

 

[Mohammed7861]

Honestly speaking on Webafrica and MWEBs past behavior , highly unlikely it would get resolved it would be best to move ISPs , pointless staying here

Yeah I've filled in the cancelation it can only be done in December but it need to be done can't keep getting this awful service

 

[Mohammed7861]

Anyone had luck getting their issues resolved,I have my 4th call scheduled Tommorow with their engineers

 

[Auti_sms]

Hi,

I have the same problem. Ping is constantly 170ms to all local game servers. Been on countless calls, done countless ping tests and trace routes and sent to MWEB. Still no solution.

Hillcrest KZN.

They have acknowledged a routing problem between them / web Africa / whatever else.

Has MWEB resolved anyone else's issues as yet? This has been ongoing for a month or so on my side

 

[Mohammed7861]

Hi,

I have the same problem. Ping is constantly 170ms to all local game servers. Been on countless calls, done countless ping tests and trace routes and sent to MWEB. Still no solution.

Hillcrest KZN.

They have acknowledged a routing problem between them / web Africa / whatever else.

Has MWEB resolved anyone else's issues as yet? This has been ongoing for a month or so on my

Hi there
The issue has been a thing for me since end of September with countless calls from their tech support telling me their network team is investigating I had got tired and switched to cool ideas, Today my new fibre went online and the latency is fixed, mweb are playing the blame game with whoever the fibre infrastructure provider is,I really doubt the routing will be fixed you should consider switching ISPs