Mweb Random Disconnects And High Latency

[Rathma]

Sorry for the lengthy post in advance.

So me and Mweb are not seeing eye to eye anymore, for the past few months I have had horrible service regarding internet connectivity the quote below is the email I sent to Mweb Technical.

For the past few month my internet connection has been horrible lately its been dropping a lot and also my download speeds are between 10-30 kbs.

I have a 2meg line and it is not Telkoms lines that are faulty because I have used 3 other accounts to test this, Telkom, OpenWeb and Afrihost accounts all work perfectly.
No drop in connections I get a download speed of 120-190kbs.

Another interesting thing is when I update my DayZ servers using DayZ Commander with Mweb Account my internet "disconnects" (Team Speak, Skype, Steam, Chrome and IM programs all stop working) it even shows at the bottom right by the internet connections that something is wrong it has that triangle with an exclamation mark although it is still updating the server list. Just used all three other accounts I mentioned above and with them when I refresh the server list, the internet still works 100%.

So I am sure here is something really wrong with internet connection when I use MWeb

Now I am not a power user for about 4-5 months I have not used more than 65GB per month so they shouldn't throttle me with a usage like that, I mean I once did last year 200GB in one month and never got throttled.

The past two days they have been monitoring my network to see what the issue could be, so my internet was better than ever after the first day then as instructed by the tech guy I should also reconfigure my router, flush DNS servers on the pc and turn off my torrents and any other downloads (Duh), so I did all that. Gaming was going great but they kept saying I have a torrent running in the background, I don't run torrents or any downloads when playing games, also there is no one on my wifi, password gets changed regularly enough.

After talking to Mweb for the past two days the internet seemed fine and said "ok cool looks like it is resolved" man was I wrong! Tonight I could not play games ping was over 300 got random disconnects (Skype, Steam, IRC all keep disconnecting and reconnecting) there is absolutely nothing downloading in the background Netlimiter is showing that my bandwidth is on the games I am playing and nothing else.

So where do they come up with I have torrents running and has anyone else had similar issues?

TL/DR: Mweb monitored my network to resolve an issue, claims I have torrents running when there are no torrents

 

[wir]

I can't speak to the rest, but as I understand it, some games launchers download content using p2p, which I think they'll interpret as torrents.

Though, I do have a similar problem with random disconnects from IRC when my line is saturated, be it Steam, P2P or usenet. You're absolutely positive there isn't someone or something else using your wifi, maybe mobile devices are updating?

 

[Frikkenator]

Don't know if at all relevant in your case but I've found that I have random disconnects when using the UnoTelly DNS servers (on 3 different ISPs). Once I created a little script to change it to/from their servers the problem went away.

 

[MWEBHelp]

Sorry for the lengthy post in advance.

So me and Mweb are not seeing eye to eye anymore, for the past few months I have had horrible service regarding internet connectivity the quote below is the email I sent to Mweb Technical.



Now I am not a power user for about 4-5 months I have not used more than 65GB per month so they shouldn't throttle me with a usage like that, I mean I once did last year 200GB in one month and never got throttled.

The past two days they have been monitoring my network to see what the issue could be, so my internet was better than ever after the first day then as instructed by the tech guy I should also reconfigure my router, flush DNS servers on the pc and turn off my torrents and any other downloads (Duh), so I did all that. Gaming was going great but they kept saying I have a torrent running in the background, I don't run torrents or any downloads when playing games, also there is no one on my wifi, password gets changed regularly enough.

After talking to Mweb for the past two days the internet seemed fine and said "ok cool looks like it is resolved" man was I wrong! Tonight I could not play games ping was over 300 got random disconnects (Skype, Steam, IRC all keep disconnecting and reconnecting) there is absolutely nothing downloading in the background Netlimiter is showing that my bandwidth is on the games I am playing and nothing else.

So where do they come up with I have torrents running and has anyone else had similar issues?

TL/DR: Mweb monitored my network to resolve an issue, claims I have torrents running when there are no torrents

Morning Rathma

Thank you for bringing this to our attention.

Please allow me the opportunity to look further into this from our side. PM me the MWEB email address or username and I will provide you with further feedback.

 

[Rathma]

I can't speak to the rest, but as I understand it, some games launchers download content using p2p, which I think they'll interpret as torrents. Though, I do have a similar problem with random disconnects from IRC when my line is saturated, be it Steam, P2P or usenet. You're absolutely positive there isn't someone or something else using your wifi, maybe mobile devices are updating?

That's what I explained to the Mweb Tech that some game launchers might be seen as a torrent on their side and if IIRC Steam uses p2p,I run 80% of my online games through Steam because while you are in a game it will not update any of your games.

On the second day when Mweb monitored my line I never used steam and played games that don't use p2p or so I think. I also turn off my wifi as soon as I start playing games or experience lag spikes.

Don't know if at all relevant in your case but I've found that I have random disconnects when using the UnoTelly DNS servers (on 3 different ISPs). Once I created a little script to change it to/from their servers the problem went away.

Hmmm I will have a look into that thanx!

Morning Rathma Thank you for bringing this to our attention. Please allow me the opportunity to look further into this from our side. PM me the MWEB email address or username and I will provide you with further feedback.

Thank you for the response I did not think there would be Mweb Representatives here