MWeb refusing to cancel contract - Penalty fee

georgelza

georgelza

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Anyone aware of this...

Metrofiber deployed fiber.if you accepted while they deployed no cost.

MWeb, contacted lots of clients, asking if interested... next thing friend had a MWeb router delivered,
We now discovered they don't offer static IP so he wanted to cancel,

They wanting, read demanding over R1000 cancellation fee.
If he wants speedster than the router they delivered... then he needs to sign/extend contract with them... read bully tactics.

anyone run into this with them, how did you handle it.

WARNING to all, avoid them at all cost.

G
 
Almost all contracts these days say if you get free installation and cancel within X period of time you are liable to pay for the installation. Most ISP's it is 1 year with them.
 
CrypticZA said:
Almost all contracts these days say if you get free installation and cancel within X period of time you are liable to pay for the installation. Most ISP's it is 1 year with them.
Click to expand...
This, your friend is annoyed but likely didnt bother reading the contract. What they are doing sounds pretty standard. NOT bully tactics...

WARNING TO ALL read the contract you sign. cant plead ignorance after the fact
 
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One of the reasons we hate contracts. Even if there is a free installation promotion with the FNO and the ISP offers it too, the cost of the router is always going to be on the ISP to cover, hence they are charging a cancellation fee.

There aren't bully tactics, people just don't read their contracts. We have this daily where a client wants to move to us and is confused about why their old ISP wants to charge them, or that they are trapped.

Generally, after a year, your contract is ended and you can move, some have two years, but before that there will be a cancellation fee.

Read the contract, it grinds our gears how many people see free and launch themselves at it without checking or asking questions.
 
Ghostfibre said:
One of the reasons we hate contracts. Even if there is a free installation promotion with the FNO and the ISP offers it too, the cost of the router is always going to be on the ISP to cover, hence they are charging a cancellation fee.

There aren't bully tactics, people just don't read their contracts. We have this daily where a client wants to move to us and is confused about why their old ISP wants to charge them, or that they are trapped.

Generally, after a year, your contract is ended and you can move, some have two years, but before that there will be a cancellation fee.

Read the contract, it grinds our gears how many people see free and launch themselves at it without checking or asking questions.
Click to expand...
Yes we grind your gears. How long does it take to read and UNDERSTAND all your contracts.
How many pages of legal speak do you expect your new customers to comprehend. Some of us can read and others not so well. Some not at all.
Do you know deny us that cannot read the "tale".
As long as the company gets the money to hell with them. If they are unhappy with our support and service - let them pay.
The contracts are only available in written form. We like to listen to music. Let me listen to the contract and also explain all the not so obvious parts.



T/C
 
Ouballie2 said:
Yes we grind your gears. How long does it take to read and UNDERSTAND all your contracts.
How many pages of legal speak do you expect your new customers to comprehend. Some of us can read and others not so well. Some not at all.
Do you know deny us that cannot read the "tale".
As long as the company gets the money to hell with them. If they are unhappy with our support and service - let them pay.
The contracts are only available in written form. We like to listen to music. Let me listen to the contract and also explain all the not so obvious parts.



T/C
Click to expand...
So when it comes to contracts, we actually don't have any as all our stuff is month-to-month for FTTH. The one contract we have is with the FNO's that sometimes enforce an activation/installation fee and break it up over a few months.

If you would have had questions, you would just have to ask when it comes to our details.

Our comment was geared towards some companies that really ride with 24-month contracts, lock customers into a large cancellation policy and never explain it. We have lost a ton of customers to others who offer some crazy deals, but get a call a few months later and can't leave at all and its stuffed with clauses.
 
Ouballie2 said:
Yes we grind your gears. How long does it take to read and UNDERSTAND all your contracts.
How many pages of legal speak do you expect your new customers to comprehend. Some of us can read and others not so well. Some not at all.
Do you know deny us that cannot read the "tale".
As long as the company gets the money to hell with them. If they are unhappy with our support and service - let them pay.
The contracts are only available in written form. We like to listen to music. Let me listen to the contract and also explain all the not so obvious parts.



T/C
Click to expand...
We agree!

All ISPs should have T&C highlights! :ROFL::ROFL:
www.kryptonweb.co.za

Online Order Form

Online Order Form
www.kryptonweb.co.za www.kryptonweb.co.za
 
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