MWEB: Reset Password

[Glingfram]

I've lost my password for my MWEB account. Problem is - I don't use MWEB's email address, and cannot log into the webmail because the password is missing, and I don't have axxess to a fax machine to send in the form and copy of ID.

How do I get my password reset? It actually seems easier to cancel the account and get a new one. Somewhere else. Where they can SMS me my password. Or send it to a secondary mail address.

 

[Archer]

I went through the same nonsense last year. Eventually I found out that I can email the request to tspt@mweb.com
The form you need should be available on their site, but the email address is some sort of secret. I do however suggest you call them and verify the above email since you're sending your ID there (a ridiculous requirement in my opinion for a simple password reset).

 

[MWEBHelp]

I've lost my password for my MWEB account. Problem is - I don't use MWEB's email address, and cannot log into the webmail because the password is missing, and I don't have axxess to a fax machine to send in the form and copy of ID.

How do I get my password reset? It actually seems easier to cancel the account and get a new one. Somewhere else. Where they can SMS me my password. Or send it to a secondary mail address.

Hi,

The password process was designed this way to protect both you and MWEB.
Please drop me a PM with your MWEB account info, I'll check this out from my side.

If you would like me to send the form to alternate email address, also include that address.

 

[MWEBHelp]

I went through the same nonsense last year. Eventually I found out that I can email the request to tspt@mweb.com
The form you need should be available on their site, but the email address is some sort of secret. I do however suggest you call them and verify the above email since you're sending your ID there (a ridiculous requirement in my opinion for a simple password reset).

Hi

I can assure you that the address above is correct.

 

[Glingfram]

Hi

I can assure you that the address above is correct.

Thanks for the response! It's definitely workable to email the stuff through. The main gripe was the fact that a customer must fax the documents through.

But in terms of security - most accounts are line locked these days, so it's already secure. Also, a password reset would disconnect the accounts connection, so the holder would know something's up.

But I do see that accounts can have an OTP sent to a cell number. If I'd known this, it'd be much easier.

Again, thanks for the response guys, I'll send the mail through to the above address.

 

[John.Coetzer]

@MWebHelp Please PM me so I may discuss my issue. Thanking you kindly JohnC

 

[MWEBHelp]

@MWebHelp Please PM me so I may discuss my issue. Thanking you kindly JohnC

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