mweb service disasterous

D

Dooley

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Joined
Dec 30, 2019
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Hi,
Mweb used to be able to resolve issues efficiently, I have been a customer since dial up. Recently, I find that they misinform customers on products and cannot solve technical issues thereafter. My mailbox hasn't been working properly for a week now, my fault number is logged I've spoken to a technician who assists to the best of his ability, cannot resolve the issue and then nobody gets back to you, either on their online channel or on the phone. You just don't know where you stand.

Calling the call centre is an absolute nightmare as you enter your account number and details, go through 5 to 10 minutes of prompts and then get asked the same security questions again! If you get cut off they don't call back and you have to go through the same process again. If you don't follow up they don't worry as you're just a number and they just follow the rules, once its out of their department, your query is in limbo.
 
Dooley said:
Hi,
Mweb used to be able to resolve issues efficiently, I have been a customer since dial up. Recently, I find that they misinform customers on products and cannot solve technical issues thereafter. My mailbox hasn't been working properly for a week now, my fault number is logged I've spoken to a technician who assists to the best of his ability, cannot resolve the issue and then nobody gets back to you, either on their online channel or on the phone. You just don't know where you stand.

Calling the call centre is an absolute nightmare as you enter your account number and details, go through 5 to 10 minutes of prompts and then get asked the same security questions again! If you get cut off they don't call back and you have to go through the same process again. If you don't follow up they don't worry as you're just a number and they just follow the rules, once its out of their department, your query is in limbo.
Click to expand...
nr 1 reason why i left
 
Dooley said:
Hi,
Mweb used to be able to resolve issues efficiently, I have been a customer since dial up. Recently, I find that they misinform customers on products and cannot solve technical issues thereafter. My mailbox hasn't been working properly for a week now, my fault number is logged I've spoken to a technician who assists to the best of his ability, cannot resolve the issue and then nobody gets back to you, either on their online channel or on the phone. You just don't know where you stand.

Calling the call centre is an absolute nightmare as you enter your account number and details, go through 5 to 10 minutes of prompts and then get asked the same security questions again! If you get cut off they don't call back and you have to go through the same process again. If you don't follow up they don't worry as you're just a number and they just follow the rules, once its out of their department, your query is in limbo.
Click to expand...
I couldn't agree with you more. Five separate calls, each holding for on average 25 minutes and still no resolution.
 
I switched to Mweb to be activated on the 1st still waiting, no contact number that is working, twitter claim to ask their agents to call nothing .Fustrated
 
lesson to be learned, stay away from MWEB and Webafrica.. i found solice in a smaller isp but with the best support ive experienced to date. @Crispfibre
Crisp
 
I logged my fibre down on Thursday morning via the app. Got my query number. Today is Monday, still nothing...
 
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