Mweb - Shaping Policy's Clarification please

[Stevie G]

Didn't you say only a few weeks back "i have no beef with Afrihost". You then say it is bad.

You were also very anti Cell-C as well as IBurst. All last month in fact you were very vocal.

You're sounding like an Mweb brand advocate awaiting the cheque. I simply can't believe you were a member of all these companies in May.

1

Wolfy is contradicting himself. sits on the fence and waiting to jump when necessary.

 

[RaptorSA]

Didn't you say only a few weeks back "i have no beef with Afrihost". You then say it is bad.

You were also very anti Cell-C as well as IBurst. All last month in fact you were very vocal.

You're sounding like an Mweb brand advocate awaiting the cheque. I simply can't believe you were a member of all these companies in May.

Last time I checked changing your mind doesn't discredit your views. In fact, as long as it's honest sincerity, it's actually a good thing.
People who don't change their minds worry me the most.

 

[RaptorSA]

OK, I did some testing on a free Afrihost 1GB account I've had for months and my speeds still suck. So my apologies to MWeb if it's actually something else.
Where to now? I should probably log a call with Telkom to make sure everything is OK at the exchange, right?

 

[SabreWolfy]

Last time I checked changing your mind doesn't discredit your views. In fact, as long as it's honest sincerity, it's actually a good thing.
People who don't change their minds worry me the most.

+1

 

[Will@MWEB]

OK, I did some testing on a free Afrihost 1GB account I've had for months and my speeds still suck. So my apologies to MWeb if it's actually something else.
Where to now? I should probably log a call with Telkom to make sure everything is OK at the exchange, right?

Raptor thanks for this feedback and in terms of the speedtest results you are reporting shaping really should not play a factor in a test like this. Please let MWEB Guy know if you need any assistance on the Telkom front - we're always happy to help out.

 

[Will@MWEB]

Will we all accept your explanation. We appreciate what you are doing. But, why can we not get the same experience? Not one of my torrents since we started to discuss my issues ever finished, yes its large files greater than a few GB but if you can do the 180 GB and I can just do half of that they all should have been completed by now. I do appreciate that the news server et al is performing better and PSN gaming improved but if you claim it's not the product there it must be either windows/modem settings or line/Telkom issues that affects our experience.

Perhaps then if all other things remain equal you should also consider the quality of the torrents your are queuing, which is really not a discussion I can enter into, but it is a massive factor in the equation.

 

[Lounger]

Perhaps then if all other things remain equal you should also consider the quality of the torrents your are queuing, which is really not a discussion I can enter into, but it is a massive factor in the equation.

Not in my experience. It doesn't take many seeders to give me very good speeds.

 

[superkew]

Also just to clarify a point that was raised here regarding shaping vs throttling. Our definition of throttling, which we believe to be the commonly accepted one, is to apply a limitation on the individual user's overall speeds, based on an arbitrary usage limit which has been predetermined in a Fair Usage Policy. MWEB has never employed any such mechanism in our shaping policies. All users on the same product type will have a similar network experience, notwithstanding the influence of external factors.

Kind Regards
Will

I think there are issues with the throttling software. On Saturday night I wanted to check my gmail, everything timed out. So I tried speedtest site, it timed out. So I restarted the router, same issue. Used the speedtest app on my phone over the wifi at home and I was getting 200kbps down (400kbps up as usual) on my 4MB line, with 4MB uncapped.

Sunday morning I tested again and got 3mbps down. So for some reason the throttle decided to pick me (throttle lotto) and I got DOS thanks to MWEB. A whole 97MB total bandwidth for the day, and I got chosen.

I have used 6GB this month, and this is my usage for the last few days:

June 14, 2011 120.5
June 13, 2011 561.6
June 12, 2011 91.9
June 11, 2011 97.0
June 10, 2011 92.9
June 09, 2011 108.4

The point I am making is that no matter what they say the policy is, you will get unfairly throttled to dial up speeds when you want to use the internet. My youtube has ALWAYS had to buffer, my gmail usually advises me to use html view, and my SC updates run at sub 20KB/s speeds.