MWeb - Telkom WTF Issue

[Persona1986]

So, two weeks ago telkom installed my telephone line. Yesterday I got confirmation that my ADSL line was installed. When I got home, my router wasn't syncing. And no, it's not my router, I tried two different working ones.

I phoned Mweb, eventually the lady said that the number I gave her, belongs to someone else. She said the ADSL line is syncing on telkoms side, but how the f**k can that be, if my router isn't even plugged in (I unplugged it)

She then told me I must phone the Mweb sales department and talk to them. Phoned sales, they told me to phone telkom. Phone telkom, they said that the line is syncing and that everything should be working but that's the whole problem, it can't sync cause my bloody router isn't even plugged in! She just said she will log a fault.

I phoned Mweb again, the lady also said that she thinks my line is crossed with someone else, cause she can see it syncs at 8mb (I only have a 4 meg line) and she will report the fault....

WTF do I do now? When I phone that number, it rings (theres no phone, or effing router plugged in atm) My line isn't syncing, and when I plug a phone in, it doesn't give me a dial tone... Somehow I don't think a simple call logging is going to fix this

 

[OMB]

oh ye of little faith

 

[Fre3kill]

:twisted: sounds like a crossed line :wtf:

 

[pgs]

You do not say if this is an Mweb provisioned line or a Telkom one. It sounds like a Mweb line PM the Mweb guy have a look around on the forums for his address.

 

[hambone]

Out of interest, have you checked the telephone number of the line that was installed and that it is the number they say is syncing correctly?

 

[Persona1986]

You do not say if this is an Mweb provisioned line or a Telkom one. It sounds like a Mweb line PM the Mweb guy have a look around on the forums for his address.

This is a Mweb adsl line, I ordered the all inclusive 4mb uncapped package.

@Hambone the number they say is syncing is the number telkom assigned to me. I don't know what the actual number is, because when I plug a telephone in, I get no tone so I can't even phone a cell and see what number is displaying.

It must be a crossed line, when I dial the number, it rings :wtf: and like I said, nothing of mine is plugged in, so if it rings it means its going somewhere else? If it is a crossed line, what do I do?

 

[hambone]

It must be a crossed line, when I dial the number, it rings :wtf: and like I said, nothing of mine is plugged in, so if it rings it means its going somewhere else? If it is a crossed line, what do I do?

You need to log a fault. I find the best method is to do so online: https://secureapp.telkom.co.za/assurance/public/logafault

 

[Fre3kill]

This is a Mweb adsl line, I ordered the all inclusive 4mb uncapped package.

@Hambone the number they say is syncing is the number telkom assigned to me. I don't know what the actual number is, because when I plug a telephone in, I get no tone so I can't even phone a cell and see what number is displaying.

[COLOR="#FFD700"]It must be a crossed line, when I dial the number, it rings :wtf: and like I said, nothing of mine is plugged in, so if it rings it means its going somewhere else? If it is a crossed line, what do I do?

[/COLOR]

:wtf: mmmm :wtf:

LIKE AGAIN IT MUST BE CROSSED LINE:

 

[MWEBHelp]

So, two weeks ago telkom installed my telephone line. Yesterday I got confirmation that my ADSL line was installed. When I got home, my router wasn't syncing. And no, it's not my router, I tried two different working ones.

I phoned Mweb, eventually the lady said that the number I gave her, belongs to someone else. She said the ADSL line is syncing on telkoms side, but how the f**k can that be, if my router isn't even plugged in (I unplugged it)

She then told me I must phone the Mweb sales department and talk to them. Phoned sales, they told me to phone telkom. Phone telkom, they said that the line is syncing and that everything should be working but that's the whole problem, it can't sync cause my bloody router isn't even plugged in! She just said she will log a fault.

I phoned Mweb again, the lady also said that she thinks my line is crossed with someone else, cause she can see it syncs at 8mb (I only have a 4 meg line) and she will report the fault....

WTF do I do now? When I phone that number, it rings (theres no phone, or effing router plugged in atm) My line isn't syncing, and when I plug a phone in, it doesn't give me a dial tone... Somehow I don't think a simple call logging is going to fix this

Hi Persona1986

I checked your account and can see that a fault was logged with Telkom regarding the issues you are experiencing.

Our team will follow up with Telkom regarding this and they will keep me updated with feedback as we receive it.