Very reasonable. They are (obviously) aware of the problems and of the frustrations that these problems cause to their users and they are actively looking at what they can do to prevent such problems from arising in the future. I'm satisfied with those comments.
I think we can rule out the comments mentioned here that it was all a great conspiracy concocted by MWeb to save them some bandwidth :erm:
To continue with the 'sugar' analogy from earlier. If you were to visit your local shop looking for sugar only to discover that he did not have any in stock because the truck did not arrive, you could jump up and down and engage in as much weeping and wailing and gnashing of teeth as you like, he still would not be able to produce a kilogram of sugar for you. Chances are, the lack of sugar delivery irritates him as much as it does you. He has to deal with irate customers who may go elsewhere and he has to fight with the sugar delivery people.
The same applies to MWeb of course. I'm not sure what it says about us as a community when our response to an outage is pure vitriolic hate towards MWeb. We've discussed this at length of course. We want what we pay (much less than before) for, with 100% redundancy. We won't accept a second of downtime, but we also won't pay thousands of rands per month for 100% redundancy. Yes, I know people on R2000 business packages were also affected. Possibly MWeb could have had a better response for them. I just get frustrated when the initial and recurring reaction from the community is to flame the living hell out of MWeb. It's their fault, they cut us off to save bandwidth, this is all a greater conspiracy, etc. I'm sure they hate outages and always do their best to resolve them.
The only way to avoid dealing with upstream providers is to be your own. Like that other large telecommunications monopoly in this country.
