Mweb Uncapped - Can't log in

G

GhostZA

Member
Joined
May 8, 2011
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Location
Cape Town, Durbanville
I signed up for mweb uncapped today.

Problem: I cant log in to see my usage/connection status. When I log in it takes me to their "products and Pricing" tab. I've tried several things... nothing...

The account is active and I can use it. I'm not sure if I should use it since I haven't sent them my ID docs yet and they could probably bill me per MB(20c).

Can't say that I'm happy with my first day at Mweb.

Anyone been in the same situation?
 
GhostZA said:
I signed up for mweb uncapped today.

Problem: I cant log in to see my usage/connection status. When I log in it takes me to their "products and Pricing" tab. I've tried several things... nothing...

The account is active and I can use it. I'm not sure if I should use it since I haven't sent them my ID docs yet and they could probably bill me per MB(20c).

Can't say that I'm happy with my first day at Mweb.

Anyone been in the same situation?
Click to expand...

Hi GhostZA

Send me your MWEB details so that I can have a look at this for you.

Regards
MWEB GUy
 
Can't offer any help here but I can say that this exact issue happened to me too during my 7 day uncapped trial with MWEB. Try logging in and it just bounces to the products page.
 
I had the same problem, but as it turns out I was using an old login from a trial account that worked. Definite case of PEBCAK on my part.
 
I am having the same problem as GhostZA, and haven't been able to login since i joined Mweb.
 
Well I can't complain about Mweb and don't see any reason to leave them.

They phoned me to check if I want to upgrade to uncapped. They said they would activate it on their side but I must complete the form and send it to them asap with my ID.
Then I reset the router and voila! Upgraded! Logged in and no problem. Can see my usage and all.

I LOVE MWEB ! THEY'RE THE BEST!
 
Mweb are great, I agree...but this is the only problem I have and would really like it to be fixed
 
tinyZA7 said:
I am having the same problem as GhostZA, and haven't been able to login since i joined Mweb.
Click to expand...

Hi

Drop me a Pm with your account info and I will look into this for you.
 
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