Mweb Uncapped user here I can't upgrade my service?

[Helghast]

Currently have the 1meg uncapped service for 199 and I see the 4mb is 239 so I thought why not just upgrade it. When I tried to do so I get the message saying

Regrettably this product is not available to existing customers. Please call us on 087 700 5000 for assistance.

So I was confused and tried checking the 2mb. Same thing. Then I tried to check the one I already had. Same thing. Then I checked a couple capped deals, same thing. Then I thought it was because I was declining that Fon thing, so when I accepted it I got the same thing. What am I doing wrong or am I not allowed to upgrade? I'm doing this for my dad and he's too forgetful and busy to phone the number for assistance. Why am I having so much trouble doing this online, it's supposed to be simple.

 

[MWEBHelp]

Currently have the 1meg uncapped service for 199 and I see the 4mb is 239 so I thought why not just upgrade it. When I tried to do so I get the message saying

So I was confused and tried checking the 2mb. Same thing. Then I tried to check the one I already had. Same thing. Then I checked a couple capped deals, same thing. Then I thought it was because I was declining that Fon thing, so when I accepted it I got the same thing. What am I doing wrong or am I not allowed to upgrade? I'm doing this for my dad and he's too forgetful and busy to phone the number for assistance. Why am I having so much trouble doing this online, it's supposed to be simple.

Hi Helghast, sounds like our signup page is recognising you as a new client (i.e. free router deal is for new clients only). Please PM me your dad's MWEB account details, include your preferred contact number, and I'll arrange a callback to discuss.