MWEB upgrade did it help?

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KillerB

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Well i think it did not help, ping test to games.saix.net are higher after the upgrade, before the upgrade it was 150-220, know its 250-320 before 07:00 it was like 35-60, i have an uncapped, unshapped business account...
 
If you look at a tracert to games.saix.net, you will find the congestion is on hop 7, which the gateway between MWeb and Telkom. Ping to other sites produces very different results, so that may be another bottleneck that is outside of MWeb's control...

Code: 
Tracing route to games.saix.net [196.43.22.222]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  home.gateway [192.168.1.254]
  2     7 ms     7 ms     7 ms  41-132-48-1.dsl.mweb.co.za [41.132.48.1]
  3    41 ms    41 ms    42 ms  196-28-178-166.adsl.mweb.co.za [196.28.178.166]
  4    56 ms    52 ms    55 ms  196.22.169.41
  5    61 ms    60 ms    61 ms  196.22.169.61
  6    74 ms    73 ms    74 ms  tengig-0-0-0-0-11.vic-up-1.mweb.co.za [196.22.169.225]
  7   230 ms   226 ms   236 ms  rrba-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.8.249]
  8   234 ms   225 ms   230 ms  rrba-ip-esr-1-pos-8-0-0.telkom-ipnet.co.za [196.43.8.146]
  9   225 ms   229 ms   229 ms  rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.43.23.6]
 10   237 ms   244 ms   241 ms  nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [196.43.23.34]
 11   254 ms   258 ms   252 ms  games.saix.net [196.43.22.222]

Trace complete.
 
do the same test on the gold account and the ping are constant between 40-70, why don't they have the same problem then?
 
Gordon_R said:
If you look at a tracert to games.saix.net, you will find the congestion is on hop 7, which the gateway between MWeb and Telkom. Ping to other sites produces very different results, so that may be another bottleneck that is outside of MWeb's control...

Code: 
Tracing route to games.saix.net [196.43.22.222]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  home.gateway [192.168.1.254]
  2     7 ms     7 ms     7 ms  41-132-48-1.dsl.mweb.co.za [41.132.48.1]
  3    41 ms    41 ms    42 ms  196-28-178-166.adsl.mweb.co.za [196.28.178.166]
  4    56 ms    52 ms    55 ms  196.22.169.41
  5    61 ms    60 ms    61 ms  196.22.169.61
  6    74 ms    73 ms    74 ms  tengig-0-0-0-0-11.vic-up-1.mweb.co.za [196.22.169.225]
  7   230 ms   226 ms   236 ms  rrba-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.8.249]
  8   234 ms   225 ms   230 ms  rrba-ip-esr-1-pos-8-0-0.telkom-ipnet.co.za [196.43.8.146]
  9   225 ms   229 ms   229 ms  rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.43.23.6]
 10   237 ms   244 ms   241 ms  nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [196.43.23.34]
 11   254 ms   258 ms   252 ms  games.saix.net [196.43.22.222]

Trace complete.
Click to expand...

KillerB said:
do the same test on the gold account and the ping are constant between 40-70, why don't they have the same problem then?
Click to expand...

Nah, it's within their control. Everybody out there always turns Telkom into the scapegoat as it is easier than upgrading their service which also costs money. Minimum investment maximum return is how a business functions.
 
Well, I'm getting a 33ms ping to stats.jinx.net.za, 280ms to news.bbc.co.uk (via SEACOM), and 300ms to games.saix.net. Do you see a pattern here?
 
Code: 
Tracing route to games.saix.net [196.43.22.222]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.0.0.2 
  2     7 ms     7 ms     7 ms  41-132-66-1.dsl.mweb.co.za [41.132.66.1] 
  3     9 ms    10 ms     9 ms  196-28-178-178.adsl.mweb.co.za [196.28.178.178] 
  4    33 ms    34 ms    33 ms  196.22.169.41 
  5    35 ms    36 ms    36 ms  196.22.169.61 
  6    40 ms    46 ms    46 ms  tengig-0-0-0-0-11.vic-up-1.mweb.co.za [196.22.169.225] 
  7   155 ms   151 ms   145 ms  rrba-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.8.249] 
  8   148 ms   144 ms   143 ms  rrba-ip-esr-1-ge-6-0-0.telkom-ipnet.co.za [196.43.11.166] 
  9   151 ms   151 ms   143 ms  rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.43.23.6] 
 10   147 ms   149 ms   151 ms  nbsc-ip-bssr-1-atm-5-0-0-1.telkom-ipnet.co.za [196.43.23.30] 
 11   155 ms   154 ms   157 ms  nbsc-ip-rcache-1-vif2.telkom-ipnet.co.za [196.43.22.222] 

Trace complete.



better than yesterday but still terrible :(
 
i know mweb claims not to throttle etc, but i suppose its worth noting that i have done about 23gb of usage on the acc this month so far; however my speeds are great
especially http and youtube etc (and has been all along, its not suddenly good after the upgrade)



local test

international test

C:\Users\Riot>tracert games.saix.net

Tracing route to games.saix.net [196.43.22.222]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 8 ms 7 ms 41-132-28-1.dsl.mweb.co.za [41.132.28.1]
3 10 ms 10 ms 10 ms tengig-0-0-0-104.vic-ipc-2.mweb.co.za [196.22.16
3.218]
4 12 ms 11 ms 10 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 33 ms 45 ms 37 ms tengig-0-0-0-0-11.vic-up-1.mweb.co.za [196.22.16
9.225]
6 11 ms 11 ms 10 ms rrba-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.8.
249]
7 11 ms 11 ms 11 ms rrba-ip-esr-1-pos-8-0-0.telkom-ipnet.co.za [196.
43.8.146]
8 12 ms 11 ms 11 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
9 14 ms 14 ms 14 ms nbsc-ip-bssr-1-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.30]
10 14 ms 14 ms * nbsc-ip-rcache-1-vif2.telkom-ipnet.co.za [196.43
.22.222]
11 14 ms 14 ms 13 ms nbsc-ip-rcache-1-vif2.telkom-ipnet.co.za [196.43
.22.222]

Trace complete.
 
Last edited:
Actually been worse since the "upgrade" here in CPT. Getting http timeouts, slow speeds and high latency everywhere, even to local sites.
 
Last edited:
my question is why as soon as it goes from mweb to telkom does it jump from 47ms to 155ms.... Telkom says their side is fine, mweb says their side is fine. I'm saying it's not fine... It's too slow....
 
We were having problems after our upgrade, few calls to Telkom and they are history.
 
I am getting download speeds of 16kB/s from a normal http website on a 4mb uncapped shaped line.

I phone MWEB support on Sunday and they tell me to change my user name and remove the dsl. After rebooting the router the speeds were the same.
The consultant says that he is going to get a specialist to phone me and arranges a time on Monday.

On Monday, the so called specialist phones me, only to tell me to amend my usrname back to @dslmweb.co.za.

Obviously this also did not have an effect.

I am at my wits end with MWEB, and 16kb/s does not justify me paying R899
 
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