MWEB Useless

[kroggie]

I have been paying for a 10MB line for the past few months and have not received the line speed i have been paying for. I have logged numerous calls with MWEB to get Telkom to change my line speed that is currently on 4 MB to 10 MB but have had no success. Now MWEB tell me that my exchange cant support 10MB. I have contacted Telkom and had an engineer check and test my line and Telkom confirmed that I am able to have my line speed changed to 10MB. I have also run a few checks online that show my exchange is a 10MB exchange. My neighbor is on the same exchange and his line is running at 10MB with no issues.
I have been waiting for technical support to contact me to explain what the problem is but still have not received any call from MWEB. It seems like MWEB would rather have me move to a different ISP than trying to sort out my problem.

 

[JIMMYtheSKULL]

is you router syncing at 10mb? if not have telkom up it, then contact mweb, they can then upgrade your account.

 

[kroggie]

Nope. Router is syncing at 4MB. Reset it etc.. Telkom wont help me cause MWEB is "suppose" to be managing my line

 

[MartyMarts]

Changing your sync speed is literally a call to Telkom and then it's done. Only hassle is holding on for a variable amount of time to speak to someone. Changing your sync speed via your ISP who's managing your line... dunno, good luck.

I recall a forum member who has their line managed by his ISP but still deals with Telkom directly somehow. I think it was Chevron. Not sure how that works...

 

[MWEBHelp]

Nope. Router is syncing at 4MB. Reset it etc.. Telkom wont help me cause MWEB is "suppose" to be managing my line

I have been paying for a 10MB line for the past few months and have not received the line speed i have been paying for. I have logged numerous calls with MWEB to get Telkom to change my line speed that is currently on 4 MB to 10 MB but have had no success. Now MWEB tell me that my exchange cant support 10MB. I have contacted Telkom and had an engineer check and test my line and Telkom confirmed that I am able to have my line speed changed to 10MB. I have also run a few checks online that show my exchange is a 10MB exchange. My neighbor is on the same exchange and his line is running at 10MB with no issues.
I have been waiting for technical support to contact me to explain what the problem is but still have not received any call from MWEB. It seems like MWEB would rather have me move to a different ISP than trying to sort out my problem.

Morning Kroggie, our Hello Peter team have made contact with you via telephone regarding your query.

We will do all we can to ensure you obtain the assistance you require.

 

[CofiDrnka]

Ouch, i would fight to get out of that with Mweb, so that Telkom can control the line, much better that way, and especially if you move service providers, its a lot easier.

My suggestion, phone them, and ask them what needs to be done to get your line seperated from your ISP side, and do just that. Its easier to control this way, it might work out more expensive, but hey, that extra cost also give you additional freedom. Ive gotta say, i also moved away from Mweb quite a few months ago to Web Africa, and man oh man, am i happy, i dont have line drops, i dont have the problem as much of shaping like Mweb did, its just so much better.

 

[envo]

Morning Kroggie, our Hello Peter team have made contact with you via telephone regarding your query.

We will do all we can to ensure you obtain the assistance you require.

The sad thing is, you have a Hello Peter team.... you wouldn't need one if your service was on par.

@OP, move to Web Africa, but keep your line management to yourself. It's easy to phone telkom to up your speed or downgrade or if there is a fault to report it and have it sorted immediately, instead of playing broken telephone through some 3rd party that will stuff it up anyway with all the red tape they need to implement just to "manage" your line.

 

[TEXTILE GUY]

The sad thing is, you have a Hello Peter team.... you wouldn't need one if your service was on par.

@OP, move to Web Africa, but keep your line management to yourself. It's easy to phone telkom to up your speed or downgrade or if there is a fault to report it and have it sorted immediately, instead of playing broken telephone through some 3rd party that will stuff it up anyway with all the red tape they need to implement just to "manage" your line.

The funniest part of all of this, is that when you log a fault with MWEB, you get a reference number, and then you get another one when they log with Telkom.
Ask the question ...... how do these help you?
Send the reference back to MWEB and see what happens ...... yep .... nothing.

Been there got the whole wardrobe and burnt it......