My ADSL Problem: line drops sporadically

AgentSmithZA

AgentSmithZA

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Hi,

Thought I would share my experience regarding Telkom and seek some advise from the experienced.

I have a 384k line with a Billion 800vgt router.

On the 12th June, something broke, my telephone was completely dead along with my ADSL. We reported the fault that day. The next day a techie came, he took about 2 hours, and he got us dial tone back. (Apparently exchange equipment failed.) However, my ADSL line synced but we could not dial out at all. The techie then had to phone someone who knows more about ADSL related issues. He then proceeded to the exchange to exchange the DSLAM, which then fixed the problem, or so we thought.

All was well, for a couple of hours.

A few hours later, myself and everyone else who makes use of the internet in the house started noticing a problem. We would be doing something online, and all of a sudden our line would drop, we would loose sync.

We continued to call our technicians daily, about 6 days. Each time, a Telkom guy would come out, look at my router, test his little USB router, and phone, get line tested and no problem.

Now, we are still stuck with this problem. Every now and then, our line drops and telkom can't help.

Line Sync'd at:
Upstream 127500
Downstream 383800

ADSL
Parameters
Downstream Upstream
SNR Margin 21.0 dB 12.0 dB
Line Attenuation 48.5 dB 24.5 dB


​

Any input will be valued.

Webyep
 
Borrow a router from a friend and test it on your line. If it doesn't drop then your router is clearly faulty.

Regards,
J

webyep said:
Hi,

Thought I would share my experience regarding Telkom and seek some advise from the experienced.

I have a 384k line with a Billion 800vgt router.

On the 12th June, something broke, my telephone was completely dead along with my ADSL. We reported the fault that day. The next day a techie came, he took about 2 hours, and he got us dial tone back. (Apparently exchange equipment failed.) However, my ADSL line synced but we could not dial out at all. The techie then had to phone someone who knows more about ADSL related issues. He then proceeded to the exchange to exchange the DSLAM, which then fixed the problem, or so we thought.

All was well, for a couple of hours.

A few hours later, myself and everyone else who makes use of the internet in the house started noticing a problem. We would be doing something online, and all of a sudden our line would drop, we would loose sync.

We continued to call our technicians daily, about 6 days. Each time, a Telkom guy would come out, look at my router, test his little USB router, and phone, get line tested and no problem.

Now, we are still stuck with this problem. Every now and then, our line drops and telkom can't help.

Line Sync'd at:
Upstream 127500
Downstream 383800

ADSL
Parameters
Downstream Upstream
SNR Margin 21.0 dB 12.0 dB
Line Attenuation 48.5 dB 24.5 dB


​

Any input will be valued.

Webyep
Click to expand...
 
Sorry forgot to mention, I have got a spare modem here, and having exactly the same problem, actually even worse.
 
webyep said:
Hi,

Thought I would share my experience regarding Telkom and seek some advise from the experienced.

I have a 384k line with a Billion 800vgt router.

On the 12th June, something broke, my telephone was completely dead along with my ADSL. We reported the fault that day. The next day a techie came, he took about 2 hours, and he got us dial tone back. (Apparently exchange equipment failed.) However, my ADSL line synced but we could not dial out at all. The techie then had to phone someone who knows more about ADSL related issues. He then proceeded to the exchange to exchange the DSLAM, which then fixed the problem, or so we thought.

All was well, for a couple of hours.

A few hours later, myself and everyone else who makes use of the internet in the house started noticing a problem. We would be doing something online, and all of a sudden our line would drop, we would loose sync.

We continued to call our technicians daily, about 6 days. Each time, a Telkom guy would come out, look at my router, test his little USB router, and phone, get line tested and no problem.

Now, we are still stuck with this problem. Every now and then, our line drops and telkom can't help.

Line Sync'd at:
Upstream 127500
Downstream 383800

ADSL
Parameters
Downstream Upstream
SNR Margin 21.0 dB 12.0 dB
Line Attenuation 48.5 dB 24.5 dB


​

Any input will be valued.

Webyep
Click to expand...

I have this very problem at the moment. Doringkloof, Centurion. Where are you at? I also tried different routers. Same problem. Telephone line is dead and ADSL syncs sporadically...
 
I know this doesn't help you.

But, more and more people are having ADSL issues.

My line (voice and ADSL) was dead on Friday, Telkom repaired it, but now my speed is way down from what it's supposed to be.
 
I had the same problem, and I phoned 0800 375 375, and the guy helped me, he tested the line and changed something (it might be the proxy or something, but I cant remember exactly) on their system, and since then no problems.
 
Each time a techie have come, they phoned to get the line tested, and they say no problem. One even asked a lady over the phone to delete my connection and recreate. Well, the techie went and the lady didnt do the creation problem and ended up loosing internet for the rest of the day.

They even sent a underground cable guy here to test and he said theres nothing wrong with the line. Lol :) I explained to the underground cable guy the problem and he was completely amazed they called him out.
 
No, they dont need to send out a techie. The guy changed settings on his side on the computer. He asked me to put my router off, keep it off for a like 3 minutes, and then put it on again. Problem was sorted. I think they changed the port or proxy or something on the computer. Mine was disconnecting whole time for a few days, so I called and now it doesnt drop.
 
Could give that a try, got nothing to loose, but sounds like what they did. I spoke to a lady last week that said she recreated my port.
 
webyep said:
tried that...
Click to expand...

Your line attenuation is a little high it could be that. On your router if you go to WAN - Advanced settings there is a option to change it to G.lite give that a try.

What is the other brand of router you have?
 
^^ SNR of 21 is MORE than enough....you should worry when it is sub 10.

Line attenuation of above 50 can land you in some trouble but not SNR of 20+
 
I changed to that g lite and my line wont sync then. My settings have to be ADSL2+. To change it to g lite i had to change my setting to ADSL, so no luck with that.

Re phoning telkom, they have checked the line multiple times, I sort of feel sorry for my line... it has gone through numerous probing.

However, I'm guessing they are the only ones who will be able to fix it, if i could just track down the problem. I never had this problem before the 12th when everything just gave in.

Maybe some advice on how to present the problem, I've tried various methods...
 
Reset your router to factory default settings and change your ADSL mode to "ADSL2+ with auto-fallback", if your router is still losing sync, then you have to contact Telkom because it sounds like you have a faulty line.
 
I had a similar issue a while back...

I used to leave the phone off hook and this solved the problem.

The only explanation I can think why this would work:
Poor quality copper creates extra impedance on the line and as a result incorrect voltage/current.

Having the phone off hook uses more voltage/current.
 
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