kissingmybbgoodbye
Expert Member
I reported a fault on friday 2007/03/16 (Ref Number 75ATK160307) only to find out on monday the 19th of march that the fault has been cleared which it was not. Somehow your systems are unable to reopen a case and I was forced to open a new fault report. Ref number 7ATK190307 Nobody can really explain clearly why the first fault was cleared without even a tekom technician having been to my premises or contacting me to find out if the line has been fixed.
This is not the first time that this has happened (A fault being cleared while it has not been properly attended to)
Last Year I reported my line and adsl faulty as well and it took more as a month to get it fixed. Since that time my line is faulty on a regular basis, which means I am unable to access the internet or contact my family overseas. I start to wonder what is the purpose of a telkom line which seems to go faulty every second month or so and then receive no service from telkom whatsoever. I must basically phone the faultdesk to find out that they cleared my fault while it has not been fixed at all. If I wouldn't have called to follow up I would have been under the impression that telkom was still working on it
Another frustation is the long time it takes for someone to answer your call to the 0800375375 number. I spend a fortune on cellphone calls just to contact telkoms non existant customer service
This is not the first time that this has happened (A fault being cleared while it has not been properly attended to)
Last Year I reported my line and adsl faulty as well and it took more as a month to get it fixed. Since that time my line is faulty on a regular basis, which means I am unable to access the internet or contact my family overseas. I start to wonder what is the purpose of a telkom line which seems to go faulty every second month or so and then receive no service from telkom whatsoever. I must basically phone the faultdesk to find out that they cleared my fault while it has not been fixed at all. If I wouldn't have called to follow up I would have been under the impression that telkom was still working on it
Another frustation is the long time it takes for someone to answer your call to the 0800375375 number. I spend a fortune on cellphone calls just to contact telkoms non existant customer service