My Disappointment

R

RichardG

Honorary Master
Joined
Apr 6, 2005
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Location
Johannesburg/Jozzi South Africa
Just shows me Neotel is another iBURST.

At the moment our signal range does not reach your area. We are, however, in the process of expanding our signal coverage to reach areas such as yours. When we are satisfied with the signal strength in your area, we will contact you to subscribe to the service. We cannot give you an indication of when our services will be available in your area. Our expansion to your area depends on various uncertain factors including research, terrain and legal constraints; and we cannot make any commitment on this basis. We are reluctant to create any sort of expectation for our consumers as to the service availability to them. This is done solely to prevent disappointment and incompetency on our side. We do apologise for this but we will do our best to increase our service coverage to your area and will contact you in due time.
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:sick:They keep sending these stupid email templates with the same message...Why do they send templates????The person responding to emails is not very clever... I had to ask the same question 5 times and got the same template with absolutely no details.i ended up calling their call centre.Not much luck but it was better than reading those automated responses.
i hate to say this but Neotel is just another iburst and telkom...The call centre agents dont seem to have a clue about what's going on at Neotel. everything seems to be a secret..Neotel shouldn't have launched at all!!!!This is total rubbish:eek:
 
I don't think their Statement was a dissapointment - i think it is perfectly reasonable.

just my 2c
 
Its CDMA, you have to wait, blame Ivy, the Government, ICASA and Telkom for delays
 
Huh, what on earth else did you expect?

Them to say: "Okay! Signal is coming to your area right now because you sent us an email"?

They are rolling out the service around JHB, that takes a long time especially finding sites for CDMA towers. It's also impossible to have an ETA for specific areas when you still need to find sites there.
 
I was reading an article that CDMA towers can cover radius of up to 40 km..
If their is an antenna, I'll subscribe, sick and tired of telkom but looks like they the only best.
 
I think it will take them at least 2 years to become decent. It takes time to build up experience and hopefully the call center staff etc will become better with more experience. You can't set up a good consumer network in a few months - the other guys, including iBurst, have had years...
 
pkid said:
I think it will take them at least 2 years to become decent. It takes time to build up experience and hopefully the call center staff etc will become better with more experience. You can't set up a good consumer network in a few months - the other guys, including iBurst, have had years...
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Sorry, but I can not agree. If you take a product to market you must make sure you are ready for it. Make sure your staff is trained and you have all your ducks in a row....

To try and fix it afterwards is very difficult.
 
Keeper said:
I don't think their Statement was a dissapointment - i think it is perfectly reasonable.

just my 2c
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Agreed.

Everywhere I go these days I see cabling been done. Massive rollout of "something" underway.

Comparing Neotel to iBurst at this time is cruel.
 
Has Neotel Heard of something called project Management?...

In order to secure your future business, you must provide something to your future customer in terms of some kind of timelines... their clearly laying down cables... don't they have a project plan?... IF a cable takes 10 days to lay in "AREA X"... and the Basestation/antenna takes 5 days to put up and power on... Factor in 5 extra days for any downtime/loadshedding/strikes/Other...
AND give yourself some leeway... say 20 days. then add in another 10 days for good measure.

You have a number of days : 30.

You SHOULD be able to confidently tell your customers that they should have coverage in 1 month. SOME kind of timeline would be better then NO timeline at all...

It's just simply good business practice and would restore faith in Neotel as a reliable service provider...

Hello?... anyone listening?...
 
IAMZAIN said:
In order to secure your future business, you must provide something to your future customer in terms of some kind of timelines... their clearly laying down cables... don't they have a project plan?... IF a cable takes 10 days to lay in "AREA X"... and the Basestation/antenna takes 5 days to put up and power on... Factor in 5 extra days for any downtime/loadshedding/strikes/Other...
AND give yourself some leeway... say 20 days. then add in another 10 days for good measure.

You have a number of days : 30.

You SHOULD be able to confidently tell your customers that they should have coverage in 1 month. SOME kind of timeline would be better then NO timeline at all...

It's just simply good business practice and would restore faith in Neotel as a reliable service provider...

Hello?... anyone listening?...
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What you say is true.
However, I do believe they have a plan.

It is just, as with every other communications company in ZA, that their communication is p1ss poor.
The irony is astounding.

I can accept I need to wait - and I do not expect Neotel near me before mid-2009 at the earliest, but I would appreciate a simple, online, GPS based tool that will give me some estimate.
 
I still have hope for them, but I know it will take a long long time before they fully up and running country wide
 
RichardG said:
Just shows me Neotel is another iBURST.
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You don't have any sense of perspective, do you? All that Neotel has told you is that the coverage is not good enough in your area to promise you a decent service yet.

If they were iBurst, they would make promises that they couldn't keep, promise coverage where there was none, and give you the worst customer service in SA (which is really saying something). They would sell you a lousy device that fails within a couple of months, and provide only the poorest connectivity between their network and the rest of the world. Then, once they've loaded the network and shaped the hell out of the service, they would cut you off, repeatedly, claiming that you hadn't paid your account. When you call them, they would give you the run around, and you'd only get the whole story from the accounts department after several months of trying. Then, when you send them e-mail to cancel your service, out of desperation, they wouldn't even acknowledge receipt.

If you think I'm joking, this is exactly what iBurst did to me. Neotel would have to be really, really bad to get close to this.

Until Neotel does anything remotely like that, you've really got to be joking...
 
ads said:
You don't have any sense of perspective, do you? All that Neotel has told you is that the coverage is not good enough in your area to promise you a decent service yet.

If they were iBurst, they would make promises that they couldn't keep, promise coverage where there was none, and give you the worst customer service in SA (which is really saying something). They would sell you a lousy device that fails within a couple of months, and provide only the poorest connectivity between their network and the rest of the world. Then, once they've loaded the network and shaped the hell out of the service, they would cut you off, repeatedly, claiming that you hadn't paid your account. When you call them, they would give you the run around, and you'd only get the whole story from the accounts department after several months of trying. Then, when you send them e-mail to cancel your service, out of desperation, they wouldn't even acknowledge receipt.

If you think I'm joking, this is exactly what iBurst did to me. Neotel would have to be really, really bad to get close to this.

Until Neotel does anything remotely like that, you've really got to be joking...
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I agree with you... Nothing could be as bad as Iburst in their initial days.
 
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