My expierience with Telkom data integrated wallet thus far...

U

U_Guy

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So herewith my experience of the Telkom Data Integrated Wallet thus far:

On the 7th October 2015 received a call from Telkom, offering me a free router and sim which will be integrated to my Telkom adsl data , because of my "unstable" ADSL line, WOW i thought, telkom actually "cares".
Advised by the agent the router will be delivered in 3 to 5 days...

Fast-forward 14 days later, i finally receive the router(Dlink DWr 730) and sim card. Another 3 days after receiving the router and sim, i get a call from Telkom asking if i received it, cause they would like to activate the sim card, so they go ahead and activate the card..i configure the device as per the instruction manual provided, and internet does not work...It picks up the telkom network, but i cannot "break" out to the net..
I call 10210 and 0800130130 as per instruction manual numerous times over a week and the agents at Telkom have no idea of what im speaking about, they have never heard of this Telkom initiative before some even suggesting i reboot my adsl router to get the dlink router to work...lol...go figure...

None the less i go to the Telkom store in the Centurion mall on Saturday the 31 October and after an hour of fiddling with the device by the staff, i was asked to leave the device and sim with them and they will "sort" it out.

Its now Tuesday the 3 November 2015 and still its not fixed, they(Telkom) however do call me on a daily basis, and provide me with an update, the same update, " We are working on it"

So to sum it all up, IT DOES NOT WORK...this initiative by TELKOM is a WASTE OF TIME and an Utter DISAPPOINTMENT
 
Or you could message the rep on the forum or contact them on social media.

The retail guys and call centre are usually useless.
 
tried the rep on twitter.. no luck, was asked "what is wrong with the adsl line as it shows up on our side"...lol, this after explaining my issue to them...:(
 
I spoke to what seemed like a knowledgeable telkom technician on 10210 the other day with a Capetonian accent and he knew precisely what this whole product is about apparently you have to connect it up to your adsl router when configuring it for the first time.

Wish I took down his name then could have given it to you.This is not something most staff would know,it needs a technical minded person with the training specific to this product.
 
I’m having the same problem. Numerous calls to the call centres with agents referring me back and forth between DSL and Mobile departments.
Was even told the device can only work at Telkom Hotspots. :wtf:

Any help on who I should contact or what I should do to get it working will be appreciated.
 
@U_Guy and @Devilish - what APN have you got set on these devices?
 
The stories of TelkomZA doing a great job isn’t exaggerated. Decided to PM him and low and behold my internet connectivity is fixed.

Well done and thank you TelkomZA, you made my day. :)
 
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