I’m a new subscriber to Virgin Mobile and so far I’m not impressed. First of all the Phone prices on their website was listed in US Dollars on Friday. I double checked my Regional settings just incase. Secondly I phoned 123 and ended up at Cell C. I don’t own any Cell C sims and never had. After phoning the same number a couple of times I was finally able to talk to someone at the Virgin mobile call center and register a new v.pin. Not to mention the bad line quality. Now all I get is “Problem with account” when I try to login through their website on My Vzone. I even tried Forgot V.Pin although I didn’t. The best I got out of that idea was a blank page. This must be the best web development ever.
I phoned the call center again and the phone was put down on me after someone picked up. Then I phoned again just to end up back in the queue. This time somebody did pick up and I had to almost shout because the person’s headset was broken! I was given a new pin and I decided that I will try to login while I have them on the line. But yet again the same problem occurs. Now the best of all is I get asked which Windows I’m using and that I should type *99# to access My Vzone! What the hell???
They have now escalated my fault and I get told that no one can help me as they have all GONE HOME!
Great Service and a even greater first impression. Pffft. I wish.
I phoned the call center again and the phone was put down on me after someone picked up. Then I phoned again just to end up back in the queue. This time somebody did pick up and I had to almost shout because the person’s headset was broken! I was given a new pin and I decided that I will try to login while I have them on the line. But yet again the same problem occurs. Now the best of all is I get asked which Windows I’m using and that I should type *99# to access My Vzone! What the hell???
They have now escalated my fault and I get told that no one can help me as they have all GONE HOME!
Great Service and a even greater first impression. Pffft. I wish.
