ok so I sent the flatron in to CRT in Sandton on monday.
I puch for a new one, they guy says he has to make a report and send it to lg to approve a new one.
Fine I say.
Yesterday they phone me and say: come and fetch your old monitor and a replacement voucher and take it back to get a new one. so I ask : take it back where? Back to the place you bought it..
Not good I say, I bought it from HIFI corp, they are sticky about slips and I lost mine..
They say its not problem, they are giving me a voucher for a new one, they won't have a problem. HAPPY
I think...
I fetch the voucher today and head off to boksburg HIFI corp...
This fist thing the dude says to me is "I can't help without a slip"
No,no I say, here is a voucher for a new one.. all you have to do is send this one to lg and give me a new one..
He looks a bit confused..
Says to me, come and speak to may manager:
The manager is Farhud " Customer Service" manager..
I stand by Farhuds desk for about 2 minuets while he ignores before I eventually say 'EXCUSE ME.." to get his attention..
He looks at me as if I just farted in his office....
My blood is boiling just a bit..
I tell him the story:
He says I must go and sit in front and he will deal with it..
I ask when? I am in a hurry and you have a voucher..
He says: I am busy now, I will get to it..
I persist.. When, in the next ten minuets?
He says no. I have been busy with this for about half an hour and I will be busy with it for a while still...
I blow my top. I say Get me YOUR manager...
The Branch manager comes. I rev the guy about his "Service Manager"s attitude. I tell him the story, while I am telling him the story Farhud interups and starts argueing with me about what was said..
The branch manager says it will be sorted.
I go and wait for a good 40 min before Farhud comes out and says he can't exchange the monitor without the cables..I say YOU HAVE A VOUCHER!!!!
CRT kept the cables.. besides YOU HAVE A VOUCHER!!
He says to the other guy there: Go and get a monitor for about R1100
I blow my top, I say I want THE SAME MODEL OR BETTER because YOU HAVE A VOUCHER!!
He gives me another fart look, They go off. The other guy comes back with the same monitor (newer model). He says : I am just going to give you the monitor, I am keeping the cables
I say no, you are going to give me the whole thing.
He says: well then I am keeping the box
I say: I want the whole thing, IN THE BOX.. Because YOU HAVE.. agg just give me the damn thing already....
Sheesh.
