My Neoflex device doesn't connect to the internet

[Jar-man]

I just recieved my Neoflex device yesterday, I followed the Neotel steps... (i.e. typed the ip add. 192.168.0.1) but it just doesn't want to connect to the net.

But when I connect my Prime device the internet works?

I'm lost....

 

[Neotel]

Hi jarrodr,

Please may I have your Neotel service number, name and contact details to get someone to assist you.

 

[Jar-man]

Hi jarrodr,

Please may I have your Neotel service number, name and contact details to get someone to assist you.

Thanks Neotel rep, I sent you a PM

 

[Neotel]

As per conversation today, please contact the call centre when you are home so that trouble shooting can be done.

 

[Jar-man]

Thanks for the call. Will do when I 'm at home

 

[Jar-man]

As per conversation today, please contact the call centre when you are home so that trouble shooting can be done.

Hi,

I called tech support yesterday at about 19:00 and seems the guys in that department are gone after 17:30. This is kind of hard for me, as I normally get home well after 17:00.

 

[Neotel]

Ok, then please take the device to work and call the call centre during your lunch hour.