my struggles with "Them"

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Crafty

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(Them being telkom)
I have telkom figured out.
WHen you apply to work at the call center obviously education level plays NO role in their decision of employment. They give you a step by step guide printed out in book form, and all your calls gets tested against your holy guide. So you only need to be able to read. that is basicly gr2 - std1 stuff.
So if you tell the end user to click here and there and then on next, then what ever he has to say, is wrong, because it is not contained in the holy guide of tech support.

Personally, I feel that a call center agent needs to have a better understanding of the product than i do. (And I do not know much about wimax yet)
If I unplug the ethernet port from the indoor unit and plug it directly into the ethernet port of another pc, and the ethernet light does not come on... ITS NOT GOING TO F'N work
Where is you MCSE. DO YOU REMEMBER THE OSI layers?
Hardware layer has no link!!!!
But let's humor the f*cker i tought. guess what his way did not work.

so Now I'm trying a different angle.
Lets find out from you clever oaks.

Ever come accross a wimax indoor unit where radio link goes on, but the ethernet port stays off? I've swopped fly-leads, had it direct in a pc, plugged it into a normal rj45 jack on the hub part of the router, and also the internet jack of the router. The lan side on the IDU stays off. What can this be? Faulty IDU?
 
Last edited:
Sounds like a faulty IDU - my unit always lights up in the following manner:
* Power on
* Ethernet on, off, on (weird)
* Wireless association light on.

I have only ever had problems with the Wireless association when there were problems at my base station.
 
Crafty said:
(Them being telkom)
I have telkom figured out.
WHen you apply to work at the call center obviously education level plays NO role in their decision of employment. They give you a step by step guide printed out in book form, and all your calls gets tested against your holy guide. So you only need to be able to read. that is basicly gr2 - std1 stuff.
So if you tell the end user to click here and there and then on next, then what ever he has to say, is wrong, because it is not contained in the holy guide of tech support.

Personally, I feel that a call center agent needs to have a better understanding of the product than i do. (And I do not know much about wimax yet)
If I unplug the ethernet port from the indoor unit and plug it directly into the ethernet port of another pc, and the ethernet light does not come on... ITS NOT GOING TO F'N work
Where is you MCSE. DO YOU REMEMBER THE OSI layers?
Hardware layer has no link!!!!
But let's humor the f*cker i tought. guess what his way did not work.

so Now I'm trying a different angle.
Lets find out from you clever oaks.

Ever come accross a wimax indoor unit where radio link goes on, but the ethernet port stays off? I've swopped fly-leads, had it direct in a pc, plugged it into a normal rj45 jack on the hub part of the router, and also the internet jack of the router. The lan side on the IDU stays off. What can this be? Faulty IDU?
Click to expand...

Have you checked that your Network Card is ENABLED or that it is in fact working??
For some reason it is common that the NIC is somehow disabled - this will give you the problem you have.

Obviously if your NIC is faulty then it will also not work.:rolleyes:

If all is well here then regretfully you will have to call Faults

Good Luck
 
you sound like telkom now :rolleyes:

Yes, I have checked the nick. As i said. i plugged it in at my laptop (call centre dude's answer), pluged in at another port in my router, tried the internet port again, tried my wifes laptop, swopped the flyleads with 3 different ones.
I promise you it is not a ethernet promblem with my property.
It is the IDU
 
Well it could only be one thing as your testing has eliminated all the other options: Faulty IDU.

If I understand it right the IDU is basically just a POE injector as all the intelligence sits in the flat panel antenna. I would get the IDU replaced but that might be a lengthy process with Telkom and all. Wonder if an aftermarket POE injector will be compatible with the flat panel antenna?
 
AllBrain said:
Well it could only be one thing as your testing has eliminated all the other options: Faulty IDU.

If I understand it right the IDU is basically just a POE injector as all the intelligence sits in the flat panel antenna. I would get the IDU replaced but that might be a lengthy process with Telkom and all. Wonder if an aftermarket POE injector will be compatible with the flat panel antenna?
Click to expand...

Don't try. There is a tiny amount of intelligence in the IDU, but not much. Rather request a swapout. (Its a common fault with the Alvarion equipment)
 
Report the fault to Telkom - they will send someone out to repair, replace the unit.

If that is the problem it is fixed quickly.
 
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