MYISP

[Barge]

MyISP.co.za - Good prices. At R20 per gig for 3/5/10 GB is not bad. Just hope they've got the bandwidth to cope.

How's the service? I believe from a support line call that they are understaffed, at least in the back office:

Last Friday I phoned to ask how long an application might take. I was told 2 to 4 hours. I emailed an application after hours on Saturday evening.

I phoned on Monday morning and a gentleman had just handled my application and passed it on. Later I phoned to be told it would take 24 Hours.

On Wednesday I phoned and was told they were having high demand and that there were only only two people capturing, processing and assigning usernames and passwords for all new applications and they stop work at 5pm, but the guy who took my call said he'd immediately go over to that desk and ask about my application.

I sent an email query yesterday morning and again this morning. No response.

Make up your own minds. They know they are undercutting other ISPs so why not try to make a good impression by hiring a few temps to deal with the rush? I blame management not the staff.

 

[bullfrog]

I used them for a month and a bit and the service I received was better than that.

Sent my application and got a call back the next day. The guy asked if I received the email with my login details. I hadn't received it, so he offered to fax it through rather. Gave him my fax number, few minutes later I receive the fax and another call to confirm I received it. I was pleasantly surprised at them giving me a call to confirm everything. The wait was a bit long but the fact that they phoned made up for that.

My cancellation took a bit longer. Sent them an email to cancel, received an auto reply saying they'd get back to me within 48 hours. 2 days later I got a call to confirm the cancellation and asking why I'm cancelling. He said thanks and that he'd cancel the account. Shortly after I received an email confirming the cancellation.

Overall the service was ok. If they were faster to respond, they would have great service. Their margins must be very small to none existent, which could explain them being understaffed.

 

[Shayd]

Afrihost had this problem when they first started if you remember but they were smart enough to warn people at signup and kept these forums updated on their load. Frankly I don't mind if I am told that it will take a while due to the volume coming through if they give me a realistic time frame...

I still remember following the thread when Gian finally wrote his last post for the night at 1 or 2 am and said something like "screw you guys I'm goin' home". My words not his.

Wait till April then signup, by then they might be on the ball, and somebody contact these guys and tell them to get someone on these forums otherwise they are going to lose a lot of potential clients.

Afrihost FTW!!!

 

[Barge]

Well, I applied for the 250MB free account plus the 3GB account. 10min ago I received username etc. details for both. Must be a lot of people applying for a 4.5 [work]day turnaround, but I'm happy now. Hope I their top-ups don't stick to office hours...

 

[Curtix2]

Im surprised MyISP doesn't get mor coverage here. I am considering them myself since they are cheaper than AH.
What are the downsides?

 

[Rashid]

Are there any line speed issues with these guys? and on what backbone are they on?

 

[Curtix2]

No clue. I cant get anyone to give me any user exp.
So I am with AH still.

 

[linuxgal]

Not being that technically interested in my line I can't give you much, although following one recent thread on this forum I pinged skype's IP and got better results than the other poster on his good connection.
I am perfectly happy with it otherwise - just plan ahead and have patience when ordering your service. It took me from 8am to 5pm to get it sorted back in December.

 

[deweyzeph]

Is this day and age there's absolutely no reason why an ISP can't sign you up and have you up and running IMMEDIATELY after you signup. The technology exists to make this possible, Axxess already do it, but most ISP's don't do it.

Waiting even an hour for your application to be processed is ridiculous, never mind 24 hours.

 

[willemvdm]

I'm using a 250MB Free account from MyISP for more than a year now. Never had any problems with it. Mostly use it for browsing when capped on TI. The occasional download usually go at full speed. The account is on the IS network, cause I can access the IS news server from that account. If I needed more international BW, MyISP is the way I would go.