Hi guys,
Can someone setup a survey about the speed of MyWireless?
For example something like this:
------------------------------
What package you are on:
( ) 128 Kb
( ) 256 Kb
( ) 512 Kb
What was your average speed in the past week:
( ) less than 1 KB/ps
( ) from 1 to under 3 KB/ps
( ) from 3 to under 6 KB/ps
( ) from 6 to under 10 KB/ps
( ) from 10 to under 15 KB/ps
( ) from 15 to under 20 KB/ps
( ) from 20 to under 25 KB/ps
( ) from 25 to under 30 KB/ps
( ) 30 KB/ps or more
------------------------------
Obviously there should be a nice bar chart or something showing the results.
The idea is that this way we can get a summary of the experience of many people, which will be much more useful than reading everyone's individual story. Also I am guessing that there is significant bias in the ratio of people with bad experience writing on the forum, compared to the total number subscribers, and people with good experience writing on the forum, also compared to the total number subscribers, which leads to overall bad impression about the product.
In other words, if you had a bad experience, it is much likely to see your post here, compared to the situation if you had a good experience.
Also will be a very good idea if the survey includes quite a bit more details, like:
- Tower connecting to (including "I don't know" option)
- Approximate distance to the tower (including "I don't know" option)
- Months since subscribed for MyWireless
- Sentech support quality
- Antenna used (build in, cantenna, patch etc)
If someone collect such information from substantial number of users, this can prove very helpful for Sentech as well and help them properly prioritise their work, fixing first areas with large number of unhappy customers.
Any comments?
Anyone can (and willing to) do it?
Can someone setup a survey about the speed of MyWireless?
For example something like this:
------------------------------
What package you are on:
( ) 128 Kb
( ) 256 Kb
( ) 512 Kb
What was your average speed in the past week:
( ) less than 1 KB/ps
( ) from 1 to under 3 KB/ps
( ) from 3 to under 6 KB/ps
( ) from 6 to under 10 KB/ps
( ) from 10 to under 15 KB/ps
( ) from 15 to under 20 KB/ps
( ) from 20 to under 25 KB/ps
( ) from 25 to under 30 KB/ps
( ) 30 KB/ps or more
------------------------------
Obviously there should be a nice bar chart or something showing the results.
The idea is that this way we can get a summary of the experience of many people, which will be much more useful than reading everyone's individual story. Also I am guessing that there is significant bias in the ratio of people with bad experience writing on the forum, compared to the total number subscribers, and people with good experience writing on the forum, also compared to the total number subscribers, which leads to overall bad impression about the product.
In other words, if you had a bad experience, it is much likely to see your post here, compared to the situation if you had a good experience.
Also will be a very good idea if the survey includes quite a bit more details, like:
- Tower connecting to (including "I don't know" option)
- Approximate distance to the tower (including "I don't know" option)
- Months since subscribed for MyWireless
- Sentech support quality
- Antenna used (build in, cantenna, patch etc)
If someone collect such information from substantial number of users, this can prove very helpful for Sentech as well and help them properly prioritise their work, fixing first areas with large number of unhappy customers.
Any comments?
Anyone can (and willing to) do it?
] hehe
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