Naked, Blink, and Pineapple insurance apps tested

[Jan]

Say goodbye to insurance phone calls

There are several short-term insurers in South Africa that allow people to take up policies through a mobile app — without ever having to speak to a broker or insurance employee.

As is the case in many other businesses, some players in the insurance industry have embraced technology as consumer demands have shifted towards innovative digital solutions.

 

[epah]

Sure signing up might be easy, But the most important part of insurance is the claim stage, and nothing can beat a broker.

 

[NarrowBandFtw]

Sure signing up might be easy, But the most important part of insurance is the claim stage, and nothing can beat a broker.

and f-me are you going to be making MANY calls with Naked insurance come claim time, cause they sure as hell do not call you ...

 

[epah]

and f-me are you going to be making MANY calls with Naked insurance come claim time, cause they sure as hell do not call you ...

That is my worst nightmare, or having to deal with a call centre and then get transferred to different departments where you have to repeat your story each time. Too much effort.

Just get a broker, send them a whatsapp or email and everything is done while you are stress free.

 

[Bliksis]

Aren't these companies one and the same?

And here they are trying to sell the idea of not speaking to an employee as a good thing. That's why I left ABSA insurance. Twats.

 

[NarrowBandFtw]

That is my worst nightmare, or having to deal with a call centre and then get transferred to different departments where you have to repeat your story each time. Too much effort.

Just get a broker, send them a whatsapp or email and everything is done while you are stress free.

Naked Insurance actual pipe burst claim lived experience:

- contact emergency assistance because there's an active pipe burst

- follow-ups you can't do with them, because now it is a claim, only the claims department likes to send you back to emergency assist ... who in turn tell you to go back to claims department

- FOUR different contractors assigned to fix damage: a plumber for the plumbing, a builder for the tiling, a carpenter for the cabinets and a flooring company for the floors

- zero coordination from Naked, you have to manage the 4 contractor clown show yourself ... and pray daily or start day-drinking

jfc my phone bill was about as big as my excess

 

[Bliksis]

Naked Insurance actual pipe burst claim lived experience:

- contact emergency assistance because there's an active pipe burst

- follow-ups you can't do with them, because now it is a claim, only the claims department likes to send you back to emergency assist ... who in turn tell you to go back to claims department

- FOUR different contractors assigned to fix damage: a plumber for the plumbing, a builder for the tiling, a carpenter for the cabinets and a flooring company for the floors

- zero coordination from Naked, you have to manage the 4 contractor clown show yourself ... and pray daily or start day-drinking

jfc my phone bill was about as big as my excess

Pretty much the same from ABSA, with the added bonus of not being able to get through to anyone who you dealt with previously on the same claim.

 

[Bliksis]

Not enough threads about this though. Did the cheques not clear yet?

 

[NarrowBandFtw]

Pretty much the same from ABSA, with the added bonus of not being able to get through to anyone who you dealt with previously on the same claim.

oh no Naked matches that experience too, you might get the same person in the email trail, but on the phone it's a roll of the dice every time

anyway, I'm with Santam now

 

[Bliksis]

oh no Naked matches that experience too, you might get the same person in the email trail, but on the phone it's a roll of the dice every time

anyway, I'm with Santam now

Yeah, wait for 15-20 minutes, someone answers, who puts me through to someone else, please hold. Ffs

Santam FTW

 

[epah]

Naked Insurance actual pipe burst claim lived experience:

- contact emergency assistance because there's an active pipe burst

- follow-ups you can't do with them, because now it is a claim, only the claims department likes to send you back to emergency assist ... who in turn tell you to go back to claims department

- FOUR different contractors assigned to fix damage: a plumber for the plumbing, a builder for the tiling, a carpenter for the cabinets and a flooring company for the floors

- zero coordination from Naked, you have to manage the 4 contractor clown show yourself ... and pray daily or start day-drinking

jfc my phone bill was about as big as my excess

Now you have to ask yourself, are those cheap premiums worth all of this stress?

 

[epah]

oh no Naked matches that experience too, you might get the same person in the email trail, but on the phone it's a roll of the dice every time

anyway, I'm with Santam now

Santam via a broker is the only way to go. Seamless experience.

 

[NarrowBandFtw]

Now you have to ask yourself, are those cheap premiums worth all of this stress?

even worse, after those horrid claim experiences Naked bumped my premiums and excesses to the point where Santam is now cheaper

... what an easy choice that switch was, thanks Naked!

 

[epah]

even worse, after those horrid claim experiences Naked bumped my premiums and excesses to the point where Santam is now cheaper

... what an easy choice that switch was, thanks Naked!

They are a Spaza insurer for a reason.

 

[semaphore]

Lol, you okes praising santam are hilerious.

They are probably one of the worst insurers out there, via a broker or not. I work in this industry.

 

[epah]

Lol, you okes praising santam are hilerious.

They are probably one of the worst insurers out there, via a broker or not. I work in this industry.

Who do you recommend then?

 

[semaphore]

Who do you recommend then?

Anyone who is underwritten by Renasa (no I don't work for them).

 

[epah]

Anyone who is underwritten by Renasa (no I don't work for them).

According to google they are part of the telesure group? So i will pass thanks. Santam it is for me!

 

[semaphore]

According to google they are part of the telesure group? So i will pass thanks. Santam it is for me!

You clearly have no clue about this industry, but sure you stick with the one you're with.

 

[Heisenborg]

Lol, you okes praising santam are hilerious.

They are probably one of the worst insurers out there, via a broker or not. I work in this industry.

Been with santam via broker for 30yrs. Not a single issue. Not many claims but still. Zero issues