A while ago I took out a 24 month contract top-up contract for R135 p/m. The contract includes a free handset and R135.00 Inclusive Value (Per Minute Billing).
The contract now expires in March 2012 and over the course of the contract I basically accumulated around R600 worth of airtime (un-used airtime carried over from month to month).
Last week I called Nashua Mobile to enquire about the process to cancel the contract as I have no intention of renewing it and it expires in March 2012 . They sent me the relevant documents but also informed me that should I cancel the contract then I would forfiet any airtime accumulated up to the date of cancellation.
Has anyone else experience this kind of thing? Is this standard practice? I recall reading through their terms and conditions when signing the contract and cannot remember this issue being included therein.
I would appreciate comments / guidance on the matter and ask that you forgive me for being with Nashua Mobile in the first place
The contract now expires in March 2012 and over the course of the contract I basically accumulated around R600 worth of airtime (un-used airtime carried over from month to month).
Last week I called Nashua Mobile to enquire about the process to cancel the contract as I have no intention of renewing it and it expires in March 2012 . They sent me the relevant documents but also informed me that should I cancel the contract then I would forfiet any airtime accumulated up to the date of cancellation.
Has anyone else experience this kind of thing? Is this standard practice? I recall reading through their terms and conditions when signing the contract and cannot remember this issue being included therein.
I would appreciate comments / guidance on the matter and ask that you forgive me for being with Nashua Mobile in the first place