Lord Farquart
Expert Member
- Joined
- Nov 27, 2012
- Messages
- 4,718
- Reaction score
- 936
Here is a copy of my Hellopeter report:
In June I got soft-locked whilst roaming. I called NM and asked for my limit to be increased. I was told the max is R1500, which I accepted as gospel. On 6/7/14 I was soft locked again whilst in Holland. I asked my wife (via SMS from a friend's phone) to try and get it unlocked, but was told that I have to phone myself. Hellooo, you just cut my phone off, so how can I phone you from the other side of the world? Anyway, it was eventually sorted out with a "grace" of another R500, but my data was never re-activated. Manana Mahlohla sent me a mail confirming R1500 is max limit. He still has not responded to my request to activate the data. On 21/07/14 I was soft-locked again whilst roaming. Fortunately I flew back that day, so I went to NM in Midrand for a fight. There I was told I could increase my limit to any amount I choose, not R1500, and my data was re-activated.
So why, Manana, could (or would) you not do it for me? I warned you that you will be the reason I cancel all the contract I have with NM. Well, the first one was canceled on Monday. The rest to follow as they mature. I don't have the time or patience to deal with people like you. You give NM a bad name. I have been with NM for more than 12 years, not anymore.
This Manana dude has not responded to any of my latest mails, although I see he reads them. To put the soft-lock of 6/7/2014 in perspective. I dropped a colleague off in the middle of Amsterdam. He was going on a cruise and I would find parking and then go do some shopping. I had no idea which cruise he went on and he had no idea where i was going to park the car. At this point, when I dropped him off, my phone got cut off, but I only realized it when I got out the car after parking it about 5km away. Try and find someone in Amsterdam when you can't communicate with him.
Can't believe the call center operators are so incompetent and stupid, not even knowing the products they have to service.
In June I got soft-locked whilst roaming. I called NM and asked for my limit to be increased. I was told the max is R1500, which I accepted as gospel. On 6/7/14 I was soft locked again whilst in Holland. I asked my wife (via SMS from a friend's phone) to try and get it unlocked, but was told that I have to phone myself. Hellooo, you just cut my phone off, so how can I phone you from the other side of the world? Anyway, it was eventually sorted out with a "grace" of another R500, but my data was never re-activated. Manana Mahlohla sent me a mail confirming R1500 is max limit. He still has not responded to my request to activate the data. On 21/07/14 I was soft-locked again whilst roaming. Fortunately I flew back that day, so I went to NM in Midrand for a fight. There I was told I could increase my limit to any amount I choose, not R1500, and my data was re-activated.
So why, Manana, could (or would) you not do it for me? I warned you that you will be the reason I cancel all the contract I have with NM. Well, the first one was canceled on Monday. The rest to follow as they mature. I don't have the time or patience to deal with people like you. You give NM a bad name. I have been with NM for more than 12 years, not anymore.
This Manana dude has not responded to any of my latest mails, although I see he reads them. To put the soft-lock of 6/7/2014 in perspective. I dropped a colleague off in the middle of Amsterdam. He was going on a cruise and I would find parking and then go do some shopping. I had no idea which cruise he went on and he had no idea where i was going to park the car. At this point, when I dropped him off, my phone got cut off, but I only realized it when I got out the car after parking it about 5km away. Try and find someone in Amsterdam when you can't communicate with him.
Can't believe the call center operators are so incompetent and stupid, not even knowing the products they have to service.
