Nashua Mobile

[Veroland]

Hope this is the place to put it.

I phone Nashua Mobile this morning to get them to add a ad-hoc data bundle to my account.

The first consultant I get told me I need to fill in a form and send it to them. When I told her they (NM) has been doing it over the phone for me for months she told me they can not add ad-hoc bundles if the customer does not fill in a form.

Long story short, after failing to convince her that they have done it for me many times I put the phone down and phone them again.

I got a different agent this time and 5 minutes later I had a data bundle linked to my account with no forms involved. The email with the form in only came through about 3 hours later.

Sigh

 

[Park@82]

cant you do it online with them as with autopage & vodacom? (I speak under correction WRT vodacom)

 

[Nokkie]

A few months back I applied for a new phone and there were no forms involved, I had the right documentation and all. And bad BAD service from Nashua mobile in centurion mall. Totally disgusted with their service! Rant over

Hope this is the place to put it.

I phone Nashua Mobile this morning to get them to add a ad-hoc data bundle to my account.

The first consultant I get told me I need to fill in a form and send it to them. When I told her they (NM) has been doing it over the phone for me for months she told me they can not add ad-hoc bundles if the customer does not fill in a form.

Long story short, after failing to convince her that they have done it for me many times I put the phone down and phone them again.

I got a different agent this time and 5 minutes later I had a data bundle linked to my account with no forms involved. The email with the form in only came through about 3 hours later.

Sigh