Nashua Mobile

F

Friedpet

Senior Member
Joined
Oct 10, 2011
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Henley on Klip
I have a Vodacom contract with Nashua Mobile that my dad got me back in high school. I'm taking over the contract when it expires.
I don't intend to stay with Nashua, it feels like I'm going through a middle man. What's the advantages of being with Nashua? Would you guys recommend me staying or leaving them?
 
My suggestion is that you move to Vodacom directly. I've had awful experiences with Nashua and I know half a dozen other people who have as well
 
Unfortunately with 3rd party SP's the two main issues are firstly they don't have toll free call centres, and secondly if something goes wrong, maybe a sim is not activated, then you could be stuck in a situation where the SP blames the network and vice versa.
 
I've been with Nashua since 1997 and have simply stayed with them because I've been to lazy to move. I will however be leaving when my contact expires for the following reasons:

1) I get very little value-add from being with them apart from better handset pricing at upgrade time. This is mainly due to the length of time I've been with them and the amount of money I've spent with them.
2) They charge a significant premium e.g. I'm paying R280/month for 1GB Bolt-on data from cellC. Compare that to cell C's price to see what there markup is.
3) sub-standard service.
4) numerous instances of Billing errors that are an absolute nightmare to resolve.

I could go on but you get the picture. My advice is go direct to the network and save yourself some money for the same shoddy service.
 
Last edited:
Thank you everyone.

My thoughts exactly. I have experienced their poor customer services and had an instance where they first had to call Vodacom to solve a problem I had - would've been so much easier if I could contact Vodacom directly!

Cool - can't wait to move:D But I heard the transfer could leave me without my sim working for 4 weeks!?:wtf:
 
Friedpet said:
But I heard the transfer could leave me without my sim working for 4 weeks!?:wtf:
Click to expand...

Nonsense. First just move over to prepaid on Nashua Mobile. Make triple sure every last cent is paid.
Then request to move over to another SP.
 
hmm...i have two contracts with nashua mobile.....one on mtn and one on vodacom...i get 15% on airtime and 15% on subs....if you can get a corporate account manager the service is pretty good....else no point in going with them....
 
One more thing, I'm not sure if they have the same rule, but the request to change to prepaid must be put through in advance. Else they say no you must wait 30 calendar days. So if you put the request through on the contract term date, they squeeze another month out of you, and any subscription discount you may have had does not apply in that month.

I've read several complaints on Hellopeter where Autopage does this and effectively make their contracts 25 month contracts.

It's too risky/difficult to try to port exactly on the term date. The billing system would likely still show outstanding balance. But by changing to prepaid on the term date, at least it gives you time to get things in order for the port, without having to fork out another month of expensive subscriptions, sim sure, autosim, music bundle, life style bundle, etc. etc.
 
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