Nashuaisp.co.za users - can usess access www.logitech.com?

E

eXisor

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Joined
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Please check if you can get to the websites below since nashua helpdesk is just blowing me off, and I haven't been able to get to a bunch of websites for ages. (All other browsing is fine.., and I've tried different browsers, os's and machines).

They are:

www.logitech.com
www.garagegames.com
download.macromedia.com (the path to the 64-bit linux flash)

Tracerts all show a timeout at the same server...

Code: 
C:\WINDOWS>tracert www.logitech.com

Tracing route to e30.g.akamaiedge.net [84.53.184.56] over a maximum of
30 hops:

  1    <1 ms    <1 ms    <1 ms  MYSYS [192.168.1.199]
  2     8 ms     7 ms     8 ms  41-195-69-131.access.uunet.co.za
[41.195.69.131]

  3     9 ms    10 ms    10 ms  atm4-0-0sub106.gw11.jnb6.alter.net
[196.7.196.21
]
  4    10 ms    10 ms    10 ms  pos8-1-0.gw11.jnb6.alter.net
[196.30.121.157]
  5    11 ms    11 ms    11 ms  pc1.cr5.jnb6.alter.net [196.30.156.43]
  6   186 ms   218 ms   207 ms  other-side.s0-1-1.cr2.jnb6.alter.net
[196.30.229
.233]
  7   334 ms   352 ms   338 ms  ge7-0-1.ir1.lnd19.alter.net
[196.30.229.201]
  8   388 ms   402 ms   356 ms  202.GE1-3.gw10.lnd10.alter.net
[158.43.23.53]
  9   401 ms   364 ms     *     so-1-1-3.XR1.LND9.ALTER.NET
[158.43.253.134]
 10   302 ms   302 ms   277 ms  so-0-0-0.BR2.LND9.ALTER.NET
[146.188.5.82]
 11   295 ms   305 ms   271 ms  146.188.69.206
 12     *        *        *     Request timed out.
 13   188 ms   191 ms   189 ms  196.43.9.53
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

I reported this and they got Verizon to fix a broken circuit, but now the problem is back and they won't acknowledge it, so they aren't trying to fix it.

If you also can't get to those sites I can at least point them to this thread and get them to report it to Verizon again.

...
 
roguemat said:
Just get a real ISP. www.axxess.co.za
Click to expand...

I use axxess when my cap runs out, which is how I know it to be a nashuaisp specific problem.

But since nashuaisp don't want to acknowledge the problem, I need other nashuaisp users to try get to logitech and then post here so I can point nashuaisp to the thread so they'll see it is a general problem and will get Verizon to fix it (again).
.
PS: I checked with http://downforeveryoneorjustme.com/ and logitech is up. (The garagegames site appears to be working now, but logitech is still timing out).
 
Last edited:
"D" said:
eXisor, why don't you report it directly to Verizon?
It could save you some time...
Click to expand...

Actually, that is a very good idea... I'll send them my tracert and see what they say...

It'll be a breath of fresh air just to speak to someone else TBH...

Errr... Anyone know how to contact their SA branch? google brings up verizonbusiness.com, but LOL, I can't get to it and get the same tracert timeout!
 
Last edited:
OK, so I just phoned Verizon and wow, what a pleasure to talk to someone that knows their stuff... After changing to their dns servers I could get through to www.logitech.com, thus proving it is the nashuaisp dns servers that need to update their tables or flush their caches. (Which I'd already done by changing isp to axxess and being able to reach logitech, but whatever).

But can I get someone at nashuaisp to look at it? Noooo. But then their helpdesk doesn't know what a dns server is so....

So how do i get to speak to someone of sufficient technical level to know where their problem lies?
 
eXisor said:
But can I get someone at nashuaisp to look at it? Noooo. But then their helpdesk doesn't know what a dns server is so....

So how do i get to speak to someone of sufficient technical level to know where their problem lies?
Click to expand...

Another idea: Register at http://helpdesk.nashuamobile.com and keep clicking on "Reopen Ticket" until they listen... :cool:
 
"D" said:
Another idea: Register at http://helpdesk.nashuamobile.com and keep clicking on "Reopen Ticket" until they listen... :cool:
Click to expand...

LOL...

But I've given up.... I've hardcoded the axxess dns servers to circumvent the issue completely.

Thank you those who posted...

For those who haven't.... It's too late. I can't be boffered anymore.

:)
 
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