NashuaISP email - limited recipients

[LancelotSA]

Hi,

A while back we had some discussions on here about NashuaISP and their 1Gb all inclusive ADSL special at R139 per month (for the 1st year only, thereafter R195). A lot of the talk revolved around the fact that the wireless router provided was locked to Nashua (and no one seemed to be able to resolve this with firmware etc). At the time it was stated, by Nashua, that they may offer an option to unlock the routers after the 1 year contract was up. Well before I get onto the moan about their email, let me tell you that my one year is up for a while now and I have still had no luck getting my fancy TV cabinet ornament (ie wireless router) unlocked by Nashua, so it just sits there!

Now another great cherry on this offering of theirs is the useless email offering. I had the need the other day to use it for work purposes as my work email was down. I was attempting to send an email to 20 clients. The server responded that this was not possible. I phoned Nashua and was informed that they limit the number of email recipients to 10! So if you are thinking of using them for business, or you regularly communicate with more than 10 friends at once, then avoid Nashua's offering!

 

[eXisor]

We're also with NashuaISP and coming to the end of our contract period too, so it will be interesting to see if they 'unlock' our router as promised.... If no, then they are guilty of making false promises, knowingly lying to us, consistently making the same mistake, or breach of agreement. If there are any lawyers reading this then I would love to know the legal extent of the commitment of the email I received below....

This is the email I got from Dean, Senior Manager: Internal Sales/Upgrades shortly after we signed up regarding the ownership & unlocking of the router...

J*****,



This mail serves to confirm that after your 12 month contact with Nashua Mobile you will

own the modem that you have been given.



You may also change service providers should you wish to and the modem will not be locked.



I believe that N*** has arranged for the delivery of the modem to Miss B*** on Monday.



Please let me know if you require any further assistance.



Regards,



Dean ********

Senior Manager: Internal Sales/Upgrades

Tel No. : 011 ********

Cell No. : 083**********

E-mail : Dean***@nashuamobile.com

If that is not a legal commitment by Nashuamobile to unlock my router then I do not know what is.

(Details asterisked out for obvious reason).

Surely there is an ombudsman who has something to say about this kind of thing?
....
...

 

[LancelotSA]

We're also with NashuaISP and coming to the end of our contract period too, so it will be interesting to see if they 'unlock' our router as promised.... If no, then they are guilty of making false promises, knowingly lying to us, consistently making the same mistake, or breach of agreement. If there are any lawyers reading this then I would love to know the legal extent of the commitment of the email I received below....

This is the email I got from Dean, Senior Manager: Internal Sales/Upgrades shortly after we signed up regarding the ownership & unlocking of the router...



If that is not a legal commitment by Nashuamobile to unlock my router then I do not know what is.

(Details asterisked out for obvious reason).

Surely there is an ombudsman who has something to say about this kind of thing?
....
...

Hmm, that is interesting. I joined them shortly after the special was offered so I got more of a "we haven't quite decided what to do after a year" answer. Yours leaves no doubt. Perhaps I should speak to Dean....

 

[eXisor]

Would one take a complaint regarding this matter to ICASA?
Who is the ombudsman for this?
Surely companies are not allowed to say 'just anything' just to get the deal and/or get you off their backs?
...