Need advice on high ping

[newviper]

Hi

My line has been repaired after 2 weeks of problems where it could only sync with 1.2Mbps down and .5 up.
They have repaired that and it is back to 4Mbps down.
Since then my ping is realy messed up.
I used to have a 15ms ping to the IS gaming server now it bounces up to 200ms + and sometimes its back to 20ms for 5 minutes.
Even pinging www.telkomsa.net gives a high ping.
No downloads or updates are running at these times.
Should i relog the call - If Yes what should I logg the problem as.

Thanks

 

[Pada]

newviper:
Log in on your ADSL modem's web interface, and then go to the ADSL statistics page.
Please post your ADSL stats here (attenuation, noise margins and line speed - both for upstream & downstream). Also tell us what brand & model ADSL modem you've got. It would also help to know your ADSL modulation (G.DMT / ADSL2+) that you're using.

If your downstream SNR margins are below like 10dB, then downgrading the line speed is one of the few options that should improve the stability and latencies. If you are currently on ADSL2+ mode with a downstream line attenuation of 40dB or higher, then it might help slightly to change to G.DMT mode.

 

[newviper]

Thx Pada
I will put up the stats when I get back home.
The thing is the line was working 100% for the first 4 months.

Also the Linksys WAG320N does not show those statistics or I just cant find them.
I do have a netgear router that does show them so might connect that up and post tEhe stats

edit
Just found this on linksys support forum
"You can access DSL line info at a "hidden" page at the address:

http://192.168.1.1/setup.cgi?next_file=adsl_driver​.htm"

 

[newviper]

Okay came back home and got a suprise
line is now on 7Mmbps down and 639kbps up

Stats
Sorry table a mess

Mode: ADSL2+
Line Coding: Trellis On
Status: No Defect
Link Power State: L0

Downstream Upstream
SNR Margin (dB): 13.5 11.8
Attenuation (dB): 37.5 23.0
Output Power (dBm): 4.3 6.5
Attainable Rate (Kbps): 16400 1108
Rate (Kbps): 7008 639
MSGc (number of bytes in overhead channel message): 59 12
B (number of bytes in Mux Data Frame): 219 19
M (number of Mux Data Frames in FEC Data Frame): 1 1
T (Mux Data Frames over sync bytes): 1 4
R (number of check bytes in FEC Data Frame): 0 0
S (ratio of FEC over PMD Data Frame length): 1.0000 0.9877
L (number of bits in PMD Data Frame): 1760 162
D (interleaver depth): 1 1
Delay (msec): 0 0

Super Frames: 5184 4898
Super Frame Errors: 45 0
RS Words: 0 0
RS Correctable Errors: 0 0
RS Uncorrectable Errors: 0 N/A

HEC Errors: 34 0
OCD Errors: 16 0
LCD Errors: 0 0
Total Cells: 1398204 646612625
Data Cells: 1427 25082115
Bit Errors: 0 399733

Total ES: 14 356311
Total SES: 0 366
Total UAS: 20 80426

 

[Pada]

Your SNR margins are OK.

If you're now getting high latencies, then it is most likely due to a shaped account or the Exchange being congested.
Look for the thread regarding the list of congested Exchanges.

 

[newviper]

Hi Pada

Do you think this could have anything to do with it being problamatic as it is the same time my problems started to occur.
This is my exchange

Basic issue: Link - To perform Planned Maintenance on the Telkom Network at Sinoville

Time Down: Wed, 09 Nov 2011 22:00:00 +0200

Full Problem Description

Ref: NN0007324Category Planned Work Type: Planned Work Status: New
TimeDown: Wed, 09 Nov 2011 22:00:00 +0200 ETTR: 8 Hours
Areas affected: DSLAM Affected: SINOVILLE 3
Progress:

 

[Pada]

It is definitely possible that it might've caused it.

I don't know much about the Telkom infrastructure, so I don't have anything more to say unfortunately.

 

[newviper]

It is definitely possible that it might've caused it.

I don't know much about the Telkom infrastructure, so I don't have anything more to say unfortunately.

Thx I just spoke to them and they said that all the ports are full