Need help regarding Vodacom online upgrade issue

barkhausen

Active Member
Joined
Apr 10, 2015
Messages
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I did a online upgrade on 27/12/2019 for a Huawei P 30 lite but the upgrade was done on the wrong number.I have sent 3 e mails cancelling the order .On 2/01/2020 I wanted to do a in store upgrade but was told that the online order has not been cancelled and I have already paid for the upgrade.
According to online consultants the order has been cancelled but still waiting for return of phone.
I do not know what to do to correct this mess.
Has anybody had such a experience or possible help from anybody will be much appreciated.
 
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