Need help with config : Freshphone + gigaset

[BuckRogers]

I have been using Zoiper on a old mobile phone over the WIFI up to now.
Yesterday my A540IP Gigaset arrived, but I am struggling to get the config correct with my Freshphone account.
It keeps on saying registration failed.
I basically followed the instructions exactly as described here http://help.freshphone.co.za/support/discussions/topics/17000005770.
Still no luck and I am not sure what else to check.

The fact that it works on Zoiper on the same network tells me the router config is fine, right ?
Any suggestions.
I'm on Vuma fibre using Cool Ideas if that makes a difference.

 

[RoganDawes]

I have the same configuration, PM me if you like, and I can try to compare mine with yours?

 

[AsteriskUser]

Did you win @BuckRogers? I am successfully using a Gigaset, it had issues but I added the sip1.freshphone.co.za into the outbound proxy and it fixed it.

 

[BuckRogers]

Hi - Yes I managed at the end thanks. @RoganDawes helped me to confirm my SIP settings. It was correct however. The phone would log on and off from the Freshphone account throughout the day randomly without any intervention. I resolved it by assigning it a static IP address and changing the prmary dsn server to google.

 

[Orcish75]

I battled to get my Vox Supafone (Apparently the same as the Gigaset A580) to register, but got it to work with these settings. The settings are in the same order as the Telephony setup on the Vox Supafone.

My Vox Supafone has this firmware installed.
Firmware version: 022260000000 / 053.00
EEPROM version: 184

This will probably also work for other VoIP providers, just substitute the username, password and registration information with the other VoIP provider’s information.

1. IP Connection

You can replace the default name with a name or the actual phone number to distinguish this connection.

Connection Name or Number: IP1 (Can be whatever you want)

Auto Configuration

If your provider has issued you with a configuration code, you can use it to start the automatic connection configuration here.

Auto Configuration Code: (Blank)

Start Auto Configuration

Provider: Other Provider Select VoIP Provider

Personal Provider Data

Authentication Name: 2787XXXXXXX (SIP Username from Freshphone)

Authentication password: ******** (SIP Password from Freshphone)

Username: 2787XXXXXXX (SIP Username from Freshphone)

Display name: 2787XXXXXXX (Can be whatever you want)

Hide Advanced Settings

General Provider Data

Domain: sip1.freshphone.co.za (Registration Server from Freshphone)

Proxy server address: sip1.freshphone.co.za (Registration Server from Freshphone)

Proxy server port: 5060

Registrar server: sip1.freshphone.co.za (Registration Server from Freshphone)

Registrar server port: 5060

Registration refresh time: 180 sec

Network

STUN enabled: No

STUN server: (Blank)

STUN port: 3478

STUN refresh time: 240 sec

NAT refresh time: 20 sec

Outbound proxy mode: Never

Outbound proxy: (Blank)

Outbound proxy port: 5060