Need help with NAS harddrives

D

DeonH

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Hi there.

Windows 10 Pro 64-bit

Last week I had a problem where my PC did not pickup my NAS. It sort of picked it up in Windows explorer but when I clicked on the NAS logo, it opened up the UI and I could not access the folders & files on the NAS. I had many suggestions from guys on this forum but unfortunately nothing helped. I even did a total network reset, a couple of times, but nothing helped. Since my PC was getting slow and decided to format and do a total, clean installation. After the 3GB update and so on, I could access my NAS as I was used to. All my folders & files are there and I started installing my other software. Everything went great. That was yesterday.
When I got to my PC this morning, a pop-up greeted my asking if I want to make my PC discoverable. This worried me but I went through with everything. And since that moment my NAS was missing in action again.

I added my laptop and joined it on the same network. My Laptop could not access the NAS, exactly the same as my PC. Later on I switched off my PC and connect the NAS, without any router, directly to my NAS.

Still no access. This made me think the problem is with my NAS. I have just formatted my PC again but now I am very reluctant to connect my NAS again ... even though I need to ... my backups are on there.

Is it possible to test my NAS drives separately? I have a NAS to USB cable and connected it, but the Laptop does not even pick it up. This happens with both drives.

I will really appreciate any suggestions.
 
A good start would be describing what the NAS exactly is as that determines everything.
 
SauRoNZA said:
A good start would be describing what the NAS exactly is as that determines everything.
Click to expand...

His previous posts suggest he has a "WD My Book Live Duo NAS".

Possibly this could be what he is referring to in OP ?
 
SauRoNZA said:
A good start would be describing what the NAS exactly is as that determines everything.
Click to expand...

My apologies.
WD My Book Live Duo.

I have since tried to access the NAS from my Laptop. It perfectly lists it as a computer as it has always deon on my PC. But, when I double click it for access, windows says: "Network Error. Windows cannot access \\MYNASNAME".

BUT, I can perfectly well access it from my mobile phone where I access it through WD's app. I can also access through the web interface without any problems.

When I click on trouble shoot, the result is as follows:
The remote device or resource won't accept the connection. Detected

When I click on the NAS where it is listed under "Storage" it opens up the UI.
While I was there, I checked again all settings and username. There I as listed as "Deon". But, when I formatted my PC, I opted to sign in with my Microsoft account, where I am "Deon Surname". When I wanted to change my name from "Deon" to "Deon Surname", the UI did not want to accept the space between my name & surname.

I really feel dumbstruck at this moment. Why does my NAS not accept the connection?

Please help/advise?! I have already formatted my PC twice in an effort to get this right. Earlier today I thought that the NAS and/or drives are faulty. I suspect the username thing but I am not sure.

Just to confirm: My Laptop picks it up as a computer, as it should. My PC on the other hand, does not pick it up as a computer and only list it under storage.

Regards,
Deon

Thank you so long.
 
DeonH said:
Hi there.

Windows 10 Pro 64-bit

Last week I had a problem where my PC did not pickup my NAS. It sort of picked it up in Windows explorer but when I clicked on the NAS logo, it opened up the UI and I could not access the folders & files on the NAS. I had many suggestions from guys on this forum but unfortunately nothing helped. I even did a total network reset, a couple of times, but nothing helped. Since my PC was getting slow and decided to format and do a total, clean installation. After the 3GB update and so on, I could access my NAS as I was used to. All my folders & files are there and I started installing my other software. Everything went great. That was yesterday.
When I got to my PC this morning, a pop-up greeted my asking if I want to make my PC discoverable. This worried me but I went through with everything. And since that moment my NAS was missing in action again.

I added my laptop and joined it on the same network. My Laptop could not access the NAS, exactly the same as my PC. Later on I switched off my PC and connect the NAS, without any router, directly to my NAS.

Still no access. This made me think the problem is with my NAS. I have just formatted my PC again but now I am very reluctant to connect my NAS again ... even though I need to ... my backups are on there.

Is it possible to test my NAS drives separately? I have a NAS to USB cable and connected it, but the Laptop does not even pick it up. This happens with both drives.

I will really appreciate any suggestions.
Click to expand...

1. @OP can you confirm, what NAS Device you have ?

2. NAS Devices (Network Attached Storage) by design needs a network cable attached to the device and to a network switch/router.

3. A network cable pugged into the device on one end and plugged into your computer/laptop on the other end generally WILL NOT WORK !

4. NAS to USB Cable does not make sense. SEE Point 3.

I would suggest that the first thing you do is go to the device manufacturers website and download the manuals on how to configure and use the device as I suspect that you might be unsure about your device.
 
Gonna take a wild guess and put this down to a win10 update issue...
 
Last edited:
DeonH said:
My apologies.
WD My Book Live Duo.
BUT, I can perfectly well access it from my mobile phone where I access it through WD's app. I can also access through the web interface without any problems.

4. NAS to USB Cable does not make sense. SEE Point 3.
Click to expand...

Just to recap: I can perfectly well connect, access, copy etc to my NAS via Phone app. I can also perfectly access via Mycloud web interface, but to directly.

I took out one drive and connect it via a devise I have with USB to my PC to see if I can get access.

UPDATE:
1. I have again formatted my PC.
2. While busy downloading the 3GB updates, I tried to access my NAS without success.
3. I have just connected my NAS directly to my PC, no router, no switch; PC directly to NAS with cable.
3.1 It picked up my NAS under “Computers” together my my own PC.
3.2 When I click on it, I get Win Pop-Up: “We cannot access \MYNAS”.
3.3 I click on “Diagnose” button.
3.4 “The remote device or resource won’t accept the connection Detected”
3.5 I click on “View detailed information”.
3.6 "The device or resource is not set up to accept connections on port “The File and printer sharing (SMB)”.
3.7 What bugs me is that I have changed NO settings on my NAS for the past 4 years, why now all of a sudden?!
4. I have just also tried to access via cmd prompt \\mynas and I get the exact same story as set out in point 3.
5. Just to test access to NAS, I started up my Win 7 Ultimate machine. It picks up this pc but also not the nas. When I type in the ip address from the CMD prompt, I get the same messages as described in point 3.
6. I have just pinged the NAS' ip address and it pings 100% @ 2ms.

I really don't know any more and will appreciate some other suggestions.

Thank you so long.
 
ITCynic said:
I would suggest that the first thing you do is go to the device manufacturers website and download the manuals on how to configure and use the device as I suspect that you might be unsure about your device.
Click to expand...
I just want to confirm that I have had this for 4 years now and I am familiar on how it works. I am not completely illiterate as you think. I do web design and a little bit of coding.
With this NAS I went from Win 7 to Win 10 without a glitch. This only happened about a month or so ago. I initially set up everything myself. I do have to say that I know a little bit and what I don't know I find on Google, Youtube and other forums. What I have found on ther forums about this problem is that a lot more than just me are battling with the same issue and secondly that there are no straight forward solutions, if any.
And here is my post on WD's support forum: https://community.wd.com/t/my-live-book-duo-refuses-connection-update/218923

I have sat with this for three days now and reformatted about 3 times. I really have tried. Same process I have done previously, January 2017 when lighting struck my motherboard and had to replace it. The PC picked up the NAS without any problem. I did everything exactly the same as I have done now. I have tried and still cannot figure out what the problem is.
 
Almost solved - Need help with NAS

Hi all and thank you for your help so far.

Background
I went back in my mind to the last time I know everything worked 100%. It was before I tapped into my office next door's wifi. Prior to that I first had my TP-Link adsl router and about two years ago we moved and I got a Telkom Huawei wifi modem/router. Our house was on its own network, until about two months ago when we moved to the house at the office. Distance between office and office at house is about 40m or less.
At the office we had ADSL which I dumped and got NEPIC wifi installed. I cancelled Telkom at our house and hopped onto wifi system of office. I set up my old trusty TP-Link ADSL modem as an extender. I kept tweaking it until I got internet as our house. Everything worked OK ... so I thought until the past week when I noticed that I did not see my NAS and could not access it.
This is when I formatted, test, format again, ask on forums and so on.
About 30 minutes ago it came to mind: why not reset the ADSL modem to factory settings and check. And now it works!

The problem
... seems to be the way it has something to do with the way DHCP is handled and who assign IP address. I currently have it enabled on the TP-Link "extender" and I think this is where the problem lies. If I don't have it enabled, I don;t have internet at house.

Do I need to start a new thread or will you be able to assist under this thread?

Thank you VERY much for your help, suggestions and patience!
 
DeonH said:
Just to recap: I can perfectly well connect, access, copy etc to my NAS via Phone app. I can also perfectly access via Mycloud web interface, but to directly.

I took out one drive and connect it via a devise I have with USB to my PC to see if I can get access.

UPDATE:
1. I have again formatted my PC.
2. While busy downloading the 3GB updates, I tried to access my NAS without success.
3. I have just connected my NAS directly to my PC, no router, no switch; PC directly to NAS with cable.
3.1 It picked up my NAS under “Computers” together my my own PC.
3.2 When I click on it, I get Win Pop-Up: “We cannot access \MYNAS”.
3.3 I click on “Diagnose” button.
3.4 “The remote device or resource won’t accept the connection Detected”
3.5 I click on “View detailed information”.
3.6 "The device or resource is not set up to accept connections on port “The File and printer sharing (SMB)”.
3.7 What bugs me is that I have changed NO settings on my NAS for the past 4 years, why now all of a sudden?!
4. I have just also tried to access via cmd prompt \\mynas and I get the exact same story as set out in point 3.
5. Just to test access to NAS, I started up my Win 7 Ultimate machine. It picks up this pc but also not the nas. When I type in the ip address from the CMD prompt, I get the same messages as described in point 3.
6. I have just pinged the NAS' ip address and it pings 100% @ 2ms.

I really don't know any more and will appreciate some other suggestions.

Thank you so long.
Click to expand...

Stop formatting your PC.

That’s almost never necessary to solve any problem.

Rather find and address the real issue than ignoring it.


Can you connect to it from Windows using the IP address? Then it’s a DNS problem and can just be ignored by using the IP instead.

Otherwise like I said earlier it’s NTLM and the way that it authenticates.

None of these problems will be solved by formatting repeatedly.
 
Had a similar problem on a Win10 Pro pc last week. Some update disabled SMB1.0.

The solution that worked for me:
Search and open "Windows features"
Look for SMB 1.0 etc.
Expand and make sure everything is ticked. (In my case the SMB 1.0 / CIFS client was unticked)
 
GPS said:
Had a similar problem on a Win10 Pro pc last week. Some update disabled SMB1.0.

The solution that worked for me:
Search and open "Windows features"
Look for SMB 1.0 etc.
Expand and make sure everything is ticked. (In my case the SMB 1.0 / CIFS client was unticked)
Click to expand...

Thanx for the reply, but please check my last post. It is sort of sorted.
 
DeonH said:
Please read my last post.
Click to expand...

Sounds like your have a Double NAT.

You getting different IP range behind the extender? Then it’s configured as a router with its own dhcp server.

It should be configured as an access point getting DHCP from the main router.
 
SauRoNZA said:
Sounds like your have a Double NAT.

You getting different IP range behind the extender? Then it’s configured as a router with its own dhcp server.

It should be configured as an access point getting DHCP from the main router.
Click to expand...

I tried to set it as access point but then, for a reason I don't understand, I don't have internet at house.

In other words, must the range of Office router en my old ADSL router, be the same?
I currently have it like this:
operation mode.PNG

I have just discovered this tutorial: https://www.youtube.com/watch?v=Z83WNIwU6a4

Is this how I should do it? I think I am doing it wrong.
 
Last edited:
DeonH said:
I tried to set it as access point but then, for a reason I don't understand, I don't have internet at house.

In other words, must the range of Office router en my old ADSL router, be the same?
I currently have it like this:
View attachment 487164

I have just discovered this tutorial: https://www.youtube.com/watch?v=Z83WNIwU6a4

Is this how I should do it? I think I am doing it wrong.
Click to expand...

If there isn’t ADSL connecting directly to it then you don’t want it to be an ADSL Router.

You in fact don’t want it to be a router at all.

So you want to steer clear of using its WAN port if it has one. Disable the DHCP server and put it in the same range as your main router.

Probably what the video says but I can’t watch it now.
 
SauRoNZA said:
If there isn’t ADSL connecting directly to it then you don’t want it to be an ADSL Router.

You in fact don’t want it to be a router at all.

So you want to steer clear of using its WAN port if it has one. Disable the DHCP server and put it in the same range as your main router.
Click to expand...

Excellent. Thank you so much for your help. Will do so and let you know.
 
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