Not too sure if this is the correct place to post this problem, but here goes.
Just over a week ago I started having connection issues with my ADSL. I have a constant drop in connectivity.
My ISP is Mweb. After contacting them first, they picked up problems but not from their side. So I contacted telkom as my line is with them. They were picking up the problem but told me its a problem with my ISP. So I should change the router which I did while on the call with them. Same problem. Then I was told to bypass the splitter. Same problem. Then I was told that a tech would be sent out to diagnose the problem.
The tech came 2 days ago to "test the line". All he literally did was reset my DSLAM port and ran a speed test and showed me that I was getting the speed I was supposed to. Then I explained the problem to him again that I do get connection, but it drops after a few minutes and was assured that the problem was fixed. About 20 minutes after he had left, the line dropped again.
I got one of those standard sms's from telkom asking if the problem was fixed to which I replied no, then asked how strongly I'd recommend telkom to another person, they may not have been happy with that reply. Yesterday I received a call from someone at telkom asking if the problem was sorted yet and I responded no, he took a look at his system and told me that he can see there were quite a few carrier lost drops, the problem is from my ISP and they need to sort it.
This morning I contacted my ISP to tell them what I was told, and they assured me that the problem was not on their side but to put my mind at ease I am more than welcome to bring both of my routers in to be tested. After testing the routers (Both working perfectly) the tech showed me the read outs for the lost connections over this entire month. One day in particular was up to 51 lost connections, ranging anywhere between 2 minutes to just under 2 hours. Another was 38 lost connections. the lowest for this entire month was 6 lost connections.
Set on my journey I headed home, reconnected my router, still having the same issue. Then proceeded to call telkom tech support again, and not only did this woman not know anything I was talking about (What do you mean line drop? What line?) I was told that the problem is not on their side. I was told that there is no need to have a tech come out because then I will just be charged for wasting his time. But I am now positive that there is a problem with the line and nobody wants to test it properly.
Please help me, who do I make contact with to resolve this problem because I can not wait another 7 to 10 working days for another tech to come out and tell me that everything is fine because my line speeds are all right.
Just over a week ago I started having connection issues with my ADSL. I have a constant drop in connectivity.
My ISP is Mweb. After contacting them first, they picked up problems but not from their side. So I contacted telkom as my line is with them. They were picking up the problem but told me its a problem with my ISP. So I should change the router which I did while on the call with them. Same problem. Then I was told to bypass the splitter. Same problem. Then I was told that a tech would be sent out to diagnose the problem.
The tech came 2 days ago to "test the line". All he literally did was reset my DSLAM port and ran a speed test and showed me that I was getting the speed I was supposed to. Then I explained the problem to him again that I do get connection, but it drops after a few minutes and was assured that the problem was fixed. About 20 minutes after he had left, the line dropped again.
I got one of those standard sms's from telkom asking if the problem was fixed to which I replied no, then asked how strongly I'd recommend telkom to another person, they may not have been happy with that reply. Yesterday I received a call from someone at telkom asking if the problem was sorted yet and I responded no, he took a look at his system and told me that he can see there were quite a few carrier lost drops, the problem is from my ISP and they need to sort it.
This morning I contacted my ISP to tell them what I was told, and they assured me that the problem was not on their side but to put my mind at ease I am more than welcome to bring both of my routers in to be tested. After testing the routers (Both working perfectly) the tech showed me the read outs for the lost connections over this entire month. One day in particular was up to 51 lost connections, ranging anywhere between 2 minutes to just under 2 hours. Another was 38 lost connections. the lowest for this entire month was 6 lost connections.
Set on my journey I headed home, reconnected my router, still having the same issue. Then proceeded to call telkom tech support again, and not only did this woman not know anything I was talking about (What do you mean line drop? What line?) I was told that the problem is not on their side. I was told that there is no need to have a tech come out because then I will just be charged for wasting his time. But I am now positive that there is a problem with the line and nobody wants to test it properly.
Please help me, who do I make contact with to resolve this problem because I can not wait another 7 to 10 working days for another tech to come out and tell me that everything is fine because my line speeds are all right.
